Veeva experienced a major incident on September 21, 2026 affecting Vault CRM and VV1-4022 and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 01:29 PM UTC
Veeva Vault POD VV1-4022 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
- identified Sep 21, 2026, 01:32 PM UTC
Veeva Vault POD VV1-4022 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
- investigating Sep 21, 2026, 02:28 PM UTC
The service disruption on Veeva Vault POD VV1-4022 is resolved and services are performing normally. Veeva engineering teams will continue to monitor performance as the expected load increases.
- resolved Sep 21, 2026, 03:10 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.