Veeva incident

Vault CRM Conversational AI Outage

Major Resolved View vendor source →

Veeva experienced a major incident on August 28, 2026 affecting VCRM-EU PROD and VCRM-EU SBX and 1 more component, lasting 9h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 07:15 AM UTC
Resolved
Aug 28, 2026, 04:17 PM UTC
Duration
9h 2m
Detected by Pingoru
Aug 28, 2026, 07:15 AM UTC

Affected components

VCRM-EU PRODVCRM-EU SBXVCRM-AP PRODVCRM-AP SBXVV2-5000VV3-6000VV3-6001VCRM-US PRODVV1-4018VV1-4006

Update timeline

  1. investigating Aug 28, 2026, 07:15 AM UTC

    Vault CRM team has noticed that Conversational AI is unavailable to users. Engineering is investigating the issue.

  2. investigating Aug 28, 2026, 04:12 PM UTC

    A fix has been identified and will be deployed shortley.

  3. resolved Aug 28, 2026, 04:17 PM UTC

    Incident has been resolved