Veeva incident

Send Email Performance Degradation in Vault CRM US Region

Major Resolved View vendor source →

Veeva experienced a major incident on August 21, 2026 affecting VV1-4005 and VV1-4011 and 1 more component, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 01:17 PM UTC
Resolved
Aug 21, 2026, 09:26 PM UTC
Duration
8h 9m
Detected by Pingoru
Aug 21, 2026, 01:17 PM UTC

Affected components

VV1-4005VV1-4011VV1-4000VV1-4029VCRM-US PRODVV1-4000VV1-4003VV1-4005VV1-4008VV1-4011

Update timeline

  1. investigating Aug 21, 2026, 01:17 PM UTC

    Vault CRM is currently experiencing intermittent degraded performance when sending Approved Emails. Emails are not immediately sending and moving to the Saved status. Veeva engineering teams are working to return the service to normal as quickly as possible.

  2. resolved Aug 21, 2026, 09:26 PM UTC

    Affected Vault CRM services are now fully available with all emails processing normally.