Veeqo Outage History

Currently, some of our sellers may experience issues with being unable to connect & authenticate their TikTok Channels. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

We've confirmed there is a new problem with authentication and we're working to resolve it.

Currently, some of our sellers may experience issues with being intermittently logged out of Veeqo. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

Currently, some of our sellers may experience issues with generating their USPS scan forms The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

Currently, some of our sellers may experience issues when attempting to reprint USPS scan forms. This issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

We've identified the issue and the team is working on a fix. We expect to have things back to normal within the next hour. We'll keep you posted with regular updates.

We're still working on the issue affecting UPS own-account shipping rates. Some sellers may continue to see discrepancies when accessing negotiated rates from UPS. We don't have a firm resolution time yet, but this remains a priority and we'll post the next update as soon as we have one. Thanks for your patience.

Currently, some of our sellers may experience issues with the 2FA authentication process, where the 6-digit verification code email is not being received during login. This can prevent access to your Veeqo account even after requesting the code multiple times. The issue has been reported to our development team, who are currently investigating. If you sign in to Veeqo using your Amazon account, you can manage two-step verification directly through your Amazon account settings as an alternative. We're sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

We are aware of an issue affecting the Shipping Report page. The report may appear stuck on "Loading shipping report..." and not display data. Our engineering team is actively investigating and working on a fix. We will provide an update once the issue is resolved. We apologise for the inconvenience.

Currently, some of our sellers may experience issues connecting new TikTok channels in Veeqo. This issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

The core issue has been fixed, we are waiting for things to recover.

Currently, some of our sellers may experience issues creating return labels in Veeqo. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

Currently, some of our sellers may experience issues with receiving Evri rates for valid orders. This issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

Currently, Veeqo is unavailable. The issue has been reported to our development team, who are currently investigating. We will provide a further update in 30 minutes time. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

Currently, some of our sellers may experience issues with document printing. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

Currently, some of our sellers may experience issues with packing slips displaying an oversized barcode under each SKU in the product table, causing the SKU and QTY columns to be hidden or pushed off the page. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We're currently aware of an issue affecting Order and Product syncing for Magento, WooCommerce, and OpenCart channels, caused by a disruption with a third-party service. This issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

We've fixed the core issue, and are waiting for things to recover.

Currently, some of our sellers may experience issues with the Profit Analyser displaying incorrect values for the daily section. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

We're currently aware of an issue affecting Order and Product syncing for Magento, WooCommerce, and OpenCart channels, caused by a disruption with a third-party service. This issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

Currently, some of our sellers may experience issues with shipping international orders receiving the following error message: "Order address is blocked." The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

Currently there is an issue ongoing meaning some new orders are unable to be seen in Veeqo. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

The team are aware of the cause of the problem and are working towards recovery. We'll provide a further update in 30 minutes. (09:45 UK time).

The issue has been mitigated so Veeqo should be behaving as expected - please let us know if you are not seeing this behaviour by getting in contact with support. The team are continuing to work on the issue as needed.