Veeqo incident

Incident while booking shipments - error message "[sellerAccountId: <id>] No valid shipmentId found for transactionId: null"

Major Resolved View vendor source →

Veeqo experienced a major incident on September 3, 2026, lasting 17h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 09:38 PM UTC
Resolved
Sep 04, 2026, 02:54 PM UTC
Duration
17h 15m
Detected by Pingoru
Sep 03, 2026, 09:38 PM UTC

Update timeline

  1. investigating Sep 03, 2026, 09:38 PM UTC

    Currently, some of our sellers may experience issues with trying to buy labels, they are getting the following error: "[sellerAccountId: ] No valid shipmentId found for transactionId: null" The issue has been reported to our development team, who are currently investigating. Please check below for updates. Thank you for your patience.

  2. resolved Sep 04, 2026, 02:54 PM UTC

    We've now resolved the incident. Thanks for your patience.