TSYS Delay Settlement
Timeline · 1 update
- resolved Aug 05, 2026, 02:26 PM UTC
Due to a service interruption on the TSYS settler, merchants may expect a delay in funding. This issue is now resolved.
Vantiv Outage History
Vantiv is up right nowVantiv had 39 outages in the last 2 years totaling 559h 32m of downtime — averaging 1.6 incidents per month.
There were 39 Vantiv outages since August 21, 2025 totaling 559h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Collect Checkout
Affected: Control Panel
Timeline · 5 updates
- investigating Jul 09, 2026, 02:46 PM UTC
We are currently investigating issues with collect checkout. Our team is actively investigating the cause and working on a resolution as quickly as possible.
- investigating Jul 09, 2026, 03:14 PM UTC
Our engineers are continuing to investigate the issue. We appreciate your patience at this time while we find a solution.
- identified Jul 09, 2026, 03:14 PM UTC
We have identified the cause of the issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.
- monitoring Jul 09, 2026, 03:15 PM UTC
Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.
- resolved Jul 09, 2026, 07:11 PM UTC
The issue has been resolved and services have returned to normal operation.
Connectivity Issues
Affected: Transaction APIControl PanelQuery API
Timeline · 5 updates
- investigating Jul 06, 2026, 01:42 PM UTC
We are currently investigating reports of elevated latency. Some users may experience slower than normal response times. Our team is actively investigating the cause and working on a resolution as quickly as possible.
- investigating Jul 06, 2026, 02:45 PM UTC
Our engineers are continuing to mitigating the issue. We appreciate your patience at this time while we find a solution.
- identified Jul 06, 2026, 03:00 PM UTC
We have identified the cause of the connectivity issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.
- monitoring Jul 06, 2026, 04:08 PM UTC
Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.
- resolved Jul 06, 2026, 04:11 PM UTC
The issue has been resolved and services have returned to normal operation.
Webhooks delivery failures
Timeline · 2 updates
- investigating Jun 24, 2026, 03:11 AM UTC
Engineers are investigating webhooks delivery failures.
- resolved Jun 24, 2026, 03:29 AM UTC
Webhooks delivery has resumed. Delivery was interrupted from 9:48 PM - 10:17 PM CDT.
Delayed settlements
Timeline · 2 updates
- monitoring Jun 22, 2026, 11:38 AM UTC
Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.
- resolved Jun 22, 2026, 12:20 PM UTC
Delayed batches have been submitted to processors for settlement. Some batches may take additional time for their current status to be reflected in reports.
Increased errors
Affected: Transaction APICredit Card ProcessingElectronic Check ProcessingQuery API
Timeline · 3 updates
- investigating Jun 22, 2026, 03:25 AM UTC
Engineers are investigating increased errors on the gateway platform.
- monitoring Jun 22, 2026, 03:46 AM UTC
Engineers are monitoring errors on the gateway. Transactions are currently processing normally.
- resolved Jun 22, 2026, 04:01 AM UTC
No further issues have been observed. Increased errors occurred from 10:14:12 PM CDT - 10:15:52 PM CDT.
EMV Processing Issues
Affected: Credit Card Processing
Timeline · 3 updates
- identified Jun 17, 2026, 04:10 AM UTC
We have identified issues relating to EMV Processors. Engineers are working to resolve the issue as soon as possible.
- monitoring Jun 17, 2026, 04:45 AM UTC
A fix has been implemented and we are actively monitoring the results.
- resolved Jun 17, 2026, 05:07 AM UTC
This issue has been resolved and all services are operating normally. EMV Processors experienced degraded processing on 2026-06-16 between 22:31 and 23:45 CDT.
Query API
Affected: Transaction API
Timeline · 3 updates
- identified Jun 11, 2026, 11:52 PM UTC
We have identified issues relating to Query API. Our Engineers are working to resolve the issue as soon as possible.
- monitoring Jun 12, 2026, 01:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 02:24 AM UTC
Engineers have resolved and confirmed the services are operational and stable.
Web Portal Down - Possible Service Incident
Affected: Transaction APIPhoneFirst Data OmahaFirst Data NashvilleControl PanelFirst Data Nashville NorthCredit Card ProcessingFirst Data CaribbeanElectronic Check ProcessingFirst Data CanadaQuery APIChase PaymentechTSYSElavonGlobal PaymentsWorldpay / Vantiv
Timeline · 3 updates
- investigating Jun 07, 2026, 02:37 PM UTC
We are currently investigating a possible service incident that may be impacting one or more functions of the Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- monitoring Jun 07, 2026, 02:59 PM UTC
A fix has been implemented and we are actively monitoring the results. All sites are currently functional and operating normally. Our engineering team remains engaged and is continuing to closely monitor the situation to ensure stability.
- resolved Jun 07, 2026, 04:44 PM UTC
This issue has been resolved and all services are operating normally.
Delayed settlement on First Data Nashville North platform
Affected: First Data Nashville North
Timeline · 4 updates
- investigating Jun 02, 2026, 03:29 PM UTC
Engineers are investigate settlement delays on the First Data Nashville North platform.
- identified Jun 02, 2026, 06:46 PM UTC
Engineers have identified the cause of the settlement delay. Many of the outstanding settlement batches have been submitted to First Data Nashville North as of 12:42 PM CDT. Engineers are working to process the remaining batches.
- monitoring Jun 02, 2026, 07:36 PM UTC
All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.
- resolved Jun 02, 2026, 10:27 PM UTC
Response files from First Data Nashville North have completed processing, and settlement is now up to date.
Apple Pay Processing Issues
Affected: Transaction API
Timeline · 2 updates
- investigating May 16, 2026, 03:33 AM UTC
We have identified issues relating to Apple Pay. Engineers are working to resolve the issue as soon as possible.
- resolved May 16, 2026, 03:51 AM UTC
This incident has been resolved.
Elevated Email Delivery Failures to Microsoft Consumer Domains (Outlook/Hotmail/MSN)
Affected: Control Panel
Timeline · 2 updates
- monitoring May 13, 2026, 06:02 PM UTC
We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.
- resolved Jun 03, 2026, 01:04 PM UTC
This incident is now resolved.
Connectivity Issues on Query API
Affected: Transaction APIQuery API
Timeline · 4 updates
- investigating May 06, 2026, 09:47 PM UTC
We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.
- identified May 06, 2026, 10:12 PM UTC
We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.
- monitoring May 06, 2026, 10:39 PM UTC
We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.
- resolved May 07, 2026, 12:08 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Increased API Latency
Affected: Transaction APIQuery API
Timeline · 4 updates
- investigating May 03, 2026, 09:51 PM UTC
We are currently investigating increased latency affecting API requests. Some may experience slower-than-normal response times.
- identified May 03, 2026, 10:12 PM UTC
We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.
- monitoring May 03, 2026, 10:24 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
- resolved May 03, 2026, 10:45 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Quickclick.com - Service Incident
Affected: Credit Card Processing
Timeline · 2 updates
- investigating Mar 20, 2026, 09:21 AM UTC
We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- resolved Mar 20, 2026, 11:48 AM UTC
Engineers have resolved and confirmed the impacted services are operational and stable.
Tsys Processing
Affected: Transaction APICredit Card ProcessingTSYS
Timeline · 2 updates
- monitoring Mar 18, 2026, 09:10 PM UTC
Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.
- resolved Mar 18, 2026, 09:22 PM UTC
No further connection timeouts on the platform have been observed.
TSYS Processing
Affected: Credit Card ProcessingTSYS
Timeline · 2 updates
- monitoring Mar 15, 2026, 01:29 PM UTC
Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.
- resolved Mar 15, 2026, 01:45 PM UTC
No further connection timeouts on the platform have been observed.
Degraded Transaction Processing
Affected: Transaction APITSYS
Timeline · 4 updates
- investigating Mar 08, 2026, 02:12 PM UTC
We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.
- identified Mar 08, 2026, 03:01 PM UTC
We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.
- monitoring Mar 08, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring to confirm all services are stable.
- resolved Mar 08, 2026, 03:35 PM UTC
Engineers have resolved and confirmed the impacted services are operational and stable. Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.
Worldpay eCommerce (formerly Litle) Settlement
Affected: Worldpay / Vantiv
Timeline · 2 updates
- investigating Mar 07, 2026, 04:41 PM UTC
Settlements are currently delayed on the Worldpay eCommerce (formerly Litle) platform. Engineers are investigating.
- resolved Mar 07, 2026, 05:27 PM UTC
We have received responses for all outstanding Worldpay eCommerce (formerly Litle) batches.
Gateway Errors
Affected: Query API
Timeline · 2 updates
- identified Feb 11, 2026, 07:22 AM UTC
We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.
- resolved Feb 11, 2026, 07:31 AM UTC
We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.
Service Incident
Affected: Credit Card Processing
Timeline · 7 updates
- investigating Feb 06, 2026, 02:29 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- identified Feb 06, 2026, 03:12 PM UTC
Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices
- monitoring Feb 06, 2026, 03:26 PM UTC
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.
- monitoring Feb 06, 2026, 03:26 PM UTC
At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes
- monitoring Feb 06, 2026, 04:15 PM UTC
We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.
- monitoring Feb 06, 2026, 05:47 PM UTC
At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.
- resolved Feb 06, 2026, 06:31 PM UTC
No further issues have been observed.
Potential gateway delays
Affected: Transaction API
Timeline · 4 updates
- investigating Jan 29, 2026, 04:36 PM UTC
Our engineers are currently investigating an issue that may be impacting one or more functions of the gateway.
- identified Jan 29, 2026, 04:54 PM UTC
Our engineers have identified the issue and are working to resolve it in a timely manner.
- monitoring Jan 29, 2026, 05:09 PM UTC
A fix has been implemented. We are monitoring for further disruptions.
- resolved Jan 29, 2026, 05:39 PM UTC
This incident has been resolved. No further errors have been observed.
Gateway inaccessible
Affected: Transaction APIControl PanelQuery API
Timeline · 4 updates
- investigating Jan 23, 2026, 04:51 PM UTC
Our engineers are investigating an issue related to the gateway having difficulty loading.
- identified Jan 23, 2026, 05:15 PM UTC
Our engineers have identified the issue and are working promptly on restoring operation.
- monitoring Jan 23, 2026, 05:17 PM UTC
A fix has been implemented and operation has been restored back to normal. We are monitoring closely.
- resolved Jan 23, 2026, 07:56 PM UTC
We have observed no further errors.
Delays with email service providerOperational
Timeline · 2 updates
- identified Jan 22, 2026, 10:02 PM UTC
Microsoft has identified an incident with their outlook email service and are working on a fix. Any email destined for mailboxes managed by Microsoft Outlook may have a delay in delivery or may not be delivered at all. Please monitor Microsoft status page for incident updates. All NMI services are working as expected and transaction processing is not affected. status.cloud.microsoft
- resolved Jan 23, 2026, 06:41 AM UTC
Microsoft has resolved the incident impacting Outlook email services. Email delivery to mailboxes managed by Microsoft Outlook has returned to normal operations. We will continue to monitor Microsoft service status to ensure continued stability.
EPX Settlement Delays
Affected: Credit Card Processing
Timeline · 2 updates
- identified Jan 22, 2026, 04:35 AM UTC
Engineers have identified an issue with settlement for the EPX platform. EPX batches scheduled to settle at 6:30 PM CST and later have had their submission delayed. Engineers are working to resolve the issue.
- resolved Jan 22, 2026, 05:39 AM UTC
The delayed EPX platform settlement batches have now been processed. Some EPX batches were delayed since 6:30 PM CST, with all batches processed by 11:35 PM CST.