Vantiv Outage History

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Vantiv had 43 outages in the last 2 years totaling 553h 43m of downtime — averaging 1.8 incidents per month.

There were 43 Vantiv outages since September 24, 2025 totaling 553h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.transactiongateway.com

Minor September 21, 2026

Gateway Connectivity

Detected by Pingoru
Sep 21, 2026, 05:54 AM UTC
Resolved
Sep 21, 2026, 06:38 AM UTC
Duration
43m
Affected: Transaction APIFirst Data OmahaFirst Data NashvilleControl PanelFirst Data Nashville NorthCredit Card ProcessingFirst Data CaribbeanElectronic Check ProcessingFirst Data CanadaQuery APIChase PaymentechTSYSElavonGlobal PaymentsWorldpay / Vantiv
Timeline · 3 updates
  1. investigating Sep 21, 2026, 05:55 AM UTC

    Engineers are investigating upstream carrier issues impacting connectivity.

  2. monitoring Sep 21, 2026, 06:14 AM UTC

    Engineers are monitoring connectivity issues to the gateway. Errors and longer transaction times occurred from 1:44 AM - 1:45 AM CDT

  3. resolved Sep 21, 2026, 06:38 AM UTC

    We have not seen any additional connectivity issues to the gateway. Errors and longer transaction times occurred from 1:44 AM - 1:45 AM CDT

Read the full incident report →

Minor September 16, 2026

Query API response time

Detected by Pingoru
Sep 16, 2026, 04:41 AM UTC
Resolved
Sep 16, 2026, 04:59 AM UTC
Duration
17m
Affected: Query API
Timeline · 2 updates
  1. monitoring Sep 16, 2026, 04:41 AM UTC

    Engineers are monitoring the Query API. Response times were elevated and some requests may have timed out or been rejected from 11:12 PM CDT - 11:31 PM CDT.

  2. resolved Sep 16, 2026, 04:59 AM UTC

    No further issues with the Query API have been observed. Elevated request times and time outs occurred from 11:12 PM CDT - 11:31 PM CDT.

Read the full incident report →

Notice September 8, 2026

Delayed Funding for Select Batches

Detected by Pingoru
Sep 08, 2026, 10:13 AM UTC
Resolved
Sep 08, 2026, 11:51 AM UTC
Duration
1h 38m
Affected: TSYS
Timeline · 2 updates
  1. identified Sep 08, 2026, 10:13 AM UTC

    We are currently investigating an issue affecting a limited number of settlement batches, which may result in delayed funding for some merchants. We will provide updates as more information becomes available.

  2. resolved Sep 08, 2026, 11:51 AM UTC

    This issue has been resolved. All affected settlement batches have been processed, and delayed funds have now been released to merchant accounts. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor September 2, 2026

Settlement Delay

Detected by Pingoru
Sep 02, 2026, 01:00 PM UTC
Resolved
Sep 02, 2026, 08:32 PM UTC
Duration
7h 31m
Affected: Credit Card Processing
Timeline · 5 updates
  1. investigating Sep 02, 2026, 01:00 PM UTC

    We are currently investigating a settlement delay. Some customers may be experiencing a delay in funding as a result. Our engineers are working to investigate and resolve the issue.

  2. identified Sep 02, 2026, 01:21 PM UTC

    We have identified the issue affecting settlement delay. Our team is actively working toward a resolution as quickly as possible. We appreciate your patience.

  3. identified Sep 02, 2026, 02:27 PM UTC

    We are actively working towards a resolution on this issue.

  4. monitoring Sep 02, 2026, 07:10 PM UTC

    We are monitoring a fix that has been pushed for re-submission and awaiting a response from the processor.

  5. resolved Sep 02, 2026, 08:32 PM UTC

    Settlements have been resubmitted successfully and resolved.

Read the full incident report →

Minor August 26, 2026

Gateway connectivity

Detected by Pingoru
Aug 26, 2026, 03:52 AM UTC
Resolved
Aug 26, 2026, 04:32 AM UTC
Duration
39m
Affected: Transaction API
Timeline · 2 updates
  1. monitoring Aug 26, 2026, 03:52 AM UTC

    Engineers are monitoring connectivity issues to the gateway. Errors and longer transaction times occurred from 22:05 - 22:20 CDT.

  2. resolved Aug 26, 2026, 04:32 AM UTC

    We have seen no further connectivity issues to the gateway. Errors and longer transaction times occurred from 22:05 - 22:20 CDT.

Read the full incident report →

Minor August 23, 2026

First Data Rapid Connect Settlement delays

Detected by Pingoru
Aug 23, 2026, 06:15 AM UTC
Resolved
Aug 23, 2026, 08:29 AM UTC
Duration
2h 13m
Affected: Transaction APICredit Card Processing
Timeline · 3 updates
  1. investigating Aug 23, 2026, 07:21 AM UTC

    Due to a service interruption on the First Data Rapid Connect, Merchants may expect a delay in funding.

  2. monitoring Aug 23, 2026, 08:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 23, 2026, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Query API

Detected by Pingoru
Aug 12, 2026, 10:59 PM UTC
Resolved
Aug 12, 2026, 11:55 PM UTC
Duration
55m
Affected: Transaction APIControl PanelQuery API
Timeline · 4 updates
  1. investigating Aug 12, 2026, 10:59 PM UTC

    We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.

  2. identified Aug 12, 2026, 11:30 PM UTC

    We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.

  3. monitoring Aug 12, 2026, 11:34 PM UTC

    We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.

  4. resolved Aug 12, 2026, 11:55 PM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

Read the full incident report →

Notice August 5, 2026

TSYS Delay Settlement

Detected by Pingoru
Aug 05, 2026, 03:00 AM UTC
Resolved
Aug 05, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 05, 2026, 02:26 PM UTC

    Due to a service interruption on the TSYS settler, merchants may expect a delay in funding. This issue is now resolved.

Read the full incident report →

Major July 9, 2026

Collect Checkout

Detected by Pingoru
Jul 09, 2026, 03:00 AM UTC
Resolved
Jul 09, 2026, 07:11 PM UTC
Duration
16h 10m
Affected: Control Panel
Timeline · 5 updates
  1. investigating Jul 09, 2026, 02:46 PM UTC

    We are currently investigating issues with collect checkout. Our team is actively investigating the cause and working on a resolution as quickly as possible.

  2. investigating Jul 09, 2026, 03:14 PM UTC

    Our engineers are continuing to investigate the issue. We appreciate your patience at this time while we find a solution.

  3. identified Jul 09, 2026, 03:14 PM UTC

    We have identified the cause of the issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.

  4. monitoring Jul 09, 2026, 03:15 PM UTC

    Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.

  5. resolved Jul 09, 2026, 07:11 PM UTC

    The issue has been resolved and services have returned to normal operation.

Read the full incident report →

Minor July 6, 2026

Connectivity Issues

Detected by Pingoru
Jul 06, 2026, 01:20 PM UTC
Resolved
Jul 06, 2026, 04:11 PM UTC
Duration
2h 50m
Affected: Transaction APIControl PanelQuery API
Timeline · 5 updates
  1. investigating Jul 06, 2026, 01:42 PM UTC

    We are currently investigating reports of elevated latency. Some users may experience slower than normal response times. Our team is actively investigating the cause and working on a resolution as quickly as possible.

  2. investigating Jul 06, 2026, 02:45 PM UTC

    Our engineers are continuing to mitigating the issue. We appreciate your patience at this time while we find a solution.

  3. identified Jul 06, 2026, 03:00 PM UTC

    We have identified the cause of the connectivity issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.

  4. monitoring Jul 06, 2026, 04:08 PM UTC

    Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.

  5. resolved Jul 06, 2026, 04:11 PM UTC

    The issue has been resolved and services have returned to normal operation.

Read the full incident report →

Notice June 24, 2026

Webhooks delivery failures

Detected by Pingoru
Jun 24, 2026, 03:11 AM UTC
Resolved
Jun 24, 2026, 03:29 AM UTC
Duration
17m
Timeline · 2 updates
  1. investigating Jun 24, 2026, 03:11 AM UTC

    Engineers are investigating webhooks delivery failures.

  2. resolved Jun 24, 2026, 03:29 AM UTC

    Webhooks delivery has resumed. Delivery was interrupted from 9:48 PM - 10:17 PM CDT.

Read the full incident report →

Notice June 22, 2026

Delayed settlements

Detected by Pingoru
Jun 22, 2026, 11:38 AM UTC
Resolved
Jun 22, 2026, 12:20 PM UTC
Duration
41m
Timeline · 2 updates
  1. monitoring Jun 22, 2026, 11:38 AM UTC

    Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.

  2. resolved Jun 22, 2026, 12:20 PM UTC

    Delayed batches have been submitted to processors for settlement. Some batches may take additional time for their current status to be reflected in reports.

Read the full incident report →

Major June 22, 2026

Increased errors

Detected by Pingoru
Jun 22, 2026, 03:25 AM UTC
Resolved
Jun 22, 2026, 04:01 AM UTC
Duration
36m
Affected: Transaction APICredit Card ProcessingElectronic Check ProcessingQuery API
Timeline · 3 updates
  1. investigating Jun 22, 2026, 03:25 AM UTC

    Engineers are investigating increased errors on the gateway platform.

  2. monitoring Jun 22, 2026, 03:46 AM UTC

    Engineers are monitoring errors on the gateway. Transactions are currently processing normally.

  3. resolved Jun 22, 2026, 04:01 AM UTC

    No further issues have been observed. Increased errors occurred from 10:14:12 PM CDT - 10:15:52 PM CDT.

Read the full incident report →

Major June 17, 2026

EMV Processing Issues

Detected by Pingoru
Jun 17, 2026, 04:10 AM UTC
Resolved
Jun 17, 2026, 05:07 AM UTC
Duration
57m
Affected: Credit Card Processing
Timeline · 3 updates
  1. identified Jun 17, 2026, 04:10 AM UTC

    We have identified issues relating to EMV Processors. Engineers are working to resolve the issue as soon as possible.

  2. monitoring Jun 17, 2026, 04:45 AM UTC

    A fix has been implemented and we are actively monitoring the results.

  3. resolved Jun 17, 2026, 05:07 AM UTC

    This issue has been resolved and all services are operating normally. EMV Processors experienced degraded processing on 2026-06-16 between 22:31 and 23:45 CDT.

Read the full incident report →

Notice June 7, 2026

Web Portal Down - Possible Service Incident

Detected by Pingoru
Jun 07, 2026, 02:37 PM UTC
Resolved
Jun 07, 2026, 04:44 PM UTC
Duration
2h 7m
Affected: Transaction APIPhoneFirst Data OmahaFirst Data NashvilleControl PanelFirst Data Nashville NorthCredit Card ProcessingFirst Data CaribbeanElectronic Check ProcessingFirst Data CanadaQuery APIChase PaymentechTSYSElavonGlobal PaymentsWorldpay / Vantiv
Timeline · 3 updates
  1. investigating Jun 07, 2026, 02:37 PM UTC

    We are currently investigating a possible service incident that may be impacting one or more functions of the Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

  2. monitoring Jun 07, 2026, 02:59 PM UTC

    A fix has been implemented and we are actively monitoring the results. All sites are currently functional and operating normally. Our engineering team remains engaged and is continuing to closely monitor the situation to ensure stability.

  3. resolved Jun 07, 2026, 04:44 PM UTC

    This issue has been resolved and all services are operating normally.

Read the full incident report →

Minor June 2, 2026

Delayed settlement on First Data Nashville North platform

Detected by Pingoru
Jun 02, 2026, 03:29 PM UTC
Resolved
Jun 02, 2026, 10:27 PM UTC
Duration
6h 58m
Affected: First Data Nashville North
Timeline · 4 updates
  1. investigating Jun 02, 2026, 03:29 PM UTC

    Engineers are investigate settlement delays on the First Data Nashville North platform.

  2. identified Jun 02, 2026, 06:46 PM UTC

    Engineers have identified the cause of the settlement delay. Many of the outstanding settlement batches have been submitted to First Data Nashville North as of 12:42 PM CDT. Engineers are working to process the remaining batches.

  3. monitoring Jun 02, 2026, 07:36 PM UTC

    All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.

  4. resolved Jun 02, 2026, 10:27 PM UTC

    Response files from First Data Nashville North have completed processing, and settlement is now up to date.

Read the full incident report →

Minor May 16, 2026

Apple Pay Processing Issues

Detected by Pingoru
May 16, 2026, 03:33 AM UTC
Resolved
May 16, 2026, 03:51 AM UTC
Duration
18m
Affected: Transaction API
Timeline · 2 updates
  1. investigating May 16, 2026, 03:33 AM UTC

    We have identified issues relating to Apple Pay. Engineers are working to resolve the issue as soon as possible.

  2. resolved May 16, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 13, 2026

Elevated Email Delivery Failures to Microsoft Consumer Domains (Outlook/Hotmail/MSN)

Detected by Pingoru
May 13, 2026, 06:02 PM UTC
Resolved
Jun 03, 2026, 01:04 PM UTC
Duration
20d 19h
Affected: Control Panel
Timeline · 2 updates
  1. monitoring May 13, 2026, 06:02 PM UTC

    We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.

  2. resolved Jun 03, 2026, 01:04 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor May 6, 2026

Connectivity Issues on Query API

Detected by Pingoru
May 06, 2026, 09:47 PM UTC
Resolved
May 07, 2026, 12:08 AM UTC
Duration
2h 21m
Affected: Transaction APIQuery API
Timeline · 4 updates
  1. investigating May 06, 2026, 09:47 PM UTC

    We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.

  2. identified May 06, 2026, 10:12 PM UTC

    We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.

  3. monitoring May 06, 2026, 10:39 PM UTC

    We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.

  4. resolved May 07, 2026, 12:08 AM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

Read the full incident report →

Minor May 3, 2026

Increased API Latency

Detected by Pingoru
May 03, 2026, 08:39 PM UTC
Resolved
May 03, 2026, 10:45 PM UTC
Duration
2h 6m
Affected: Transaction APIQuery API
Timeline · 4 updates
  1. investigating May 03, 2026, 09:51 PM UTC

    We are currently investigating increased latency affecting API requests. Some may experience slower-than-normal response times.

  2. identified May 03, 2026, 10:12 PM UTC

    We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.

  3. monitoring May 03, 2026, 10:24 PM UTC

    A fix has been implemented and we are monitoring to confirm all services are stable.

  4. resolved May 03, 2026, 10:45 PM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

Read the full incident report →

Notice March 20, 2026

Quickclick.com - Service Incident

Detected by Pingoru
Mar 20, 2026, 09:21 AM UTC
Resolved
Mar 20, 2026, 11:48 AM UTC
Duration
2h 27m
Affected: Credit Card Processing
Timeline · 2 updates
  1. investigating Mar 20, 2026, 09:21 AM UTC

    We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

  2. resolved Mar 20, 2026, 11:48 AM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

Read the full incident report →

Notice March 18, 2026

Tsys Processing

Detected by Pingoru
Mar 18, 2026, 09:01 PM UTC
Resolved
Mar 18, 2026, 09:22 PM UTC
Duration
20m
Affected: Transaction APICredit Card ProcessingTSYS
Timeline · 2 updates
  1. monitoring Mar 18, 2026, 09:10 PM UTC

    Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.

  2. resolved Mar 18, 2026, 09:22 PM UTC

    No further connection timeouts on the platform have been observed.

Read the full incident report →

Notice March 15, 2026

TSYS Processing

Detected by Pingoru
Mar 15, 2026, 01:29 PM UTC
Resolved
Mar 15, 2026, 01:45 PM UTC
Duration
15m
Affected: Credit Card ProcessingTSYS
Timeline · 2 updates
  1. monitoring Mar 15, 2026, 01:29 PM UTC

    Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.

  2. resolved Mar 15, 2026, 01:45 PM UTC

    No further connection timeouts on the platform have been observed.

Read the full incident report →

Minor March 8, 2026

Degraded Transaction Processing

Detected by Pingoru
Mar 08, 2026, 02:12 PM UTC
Resolved
Mar 08, 2026, 03:35 PM UTC
Duration
1h 22m
Affected: Transaction APITSYS
Timeline · 4 updates
  1. investigating Mar 08, 2026, 02:12 PM UTC

    We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.

  2. identified Mar 08, 2026, 03:01 PM UTC

    We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.

  3. monitoring Mar 08, 2026, 03:22 PM UTC

    A fix has been implemented and we are monitoring to confirm all services are stable.

  4. resolved Mar 08, 2026, 03:35 PM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable. Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.

Read the full incident report →

Minor March 7, 2026

Worldpay eCommerce (formerly Litle) Settlement

Detected by Pingoru
Mar 07, 2026, 04:41 PM UTC
Resolved
Mar 07, 2026, 05:27 PM UTC
Duration
46m
Affected: Worldpay / Vantiv
Timeline · 2 updates
  1. investigating Mar 07, 2026, 04:41 PM UTC

    Settlements are currently delayed on the Worldpay eCommerce (formerly Litle) platform. Engineers are investigating.

  2. resolved Mar 07, 2026, 05:27 PM UTC

    We have received responses for all outstanding Worldpay eCommerce (formerly Litle) batches.

Read the full incident report →