Vantiv Outage History

Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.

Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.

Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.

Engineers are monitoring errors on the gateway. Transactions are currently processing normally.

A fix has been implemented and we are actively monitoring the results.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are actively monitoring the results. All sites are currently functional and operating normally. Our engineering team remains engaged and is continuing to closely monitor the situation to ensure stability.

All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.

We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.

We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.

A fix has been implemented and we are monitoring to confirm all services are stable.

Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.

Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.

A fix has been implemented and we are monitoring to confirm all services are stable.

At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.

At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes

We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.

At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.

A fix has been implemented. We are monitoring for further disruptions.

A fix has been implemented and operation has been restored back to normal. We are monitoring closely.

We have identified and resolved the issue related to gateway connectivity. Our engineers are closely monitoring the system to confirm that all services are stable.