Vantiv incident

Gateway Connectivity

Major Resolved View vendor source →

Vantiv experienced a major incident on September 17, 2026 affecting Transaction API and First Data Omaha and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 07:07 AM UTC
Resolved
Sep 17, 2026, 08:25 AM UTC
Duration
1h 17m
Detected by Pingoru
Sep 17, 2026, 07:07 AM UTC

Affected components

Transaction APIFirst Data OmahaFirst Data NashvilleControl PanelFirst Data Nashville NorthCredit Card ProcessingFirst Data CaribbeanElectronic Check ProcessingFirst Data CanadaQuery API

Update timeline

  1. investigating Sep 17, 2026, 07:07 AM UTC

    Engineers are investigating upstream carrier issues impacting connectivity.

  2. monitoring Sep 17, 2026, 08:12 AM UTC

    Engineers are monitoring connectivity issues to the gateway. Errors and longer transaction times occurred from 1:49 AM - 2:01 AM CDT AND 2:21 AM - 2:28 AM CDT

  3. resolved Sep 17, 2026, 08:25 AM UTC

    We have not seen any additional connectivity issues to the gateway. Errors and longer transaction times occurred from 1:49 AM - 2:01 AM CDT AND 2:21 AM - 2:28 AM CDT