Vantiv experienced a minor incident on October 20, 2026 affecting Credit Card Processing, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:16 PM UTC
We are investigating intermittent connectivity issues with upstream network carriers.
- identified Oct 20, 2026, 09:22 PM UTC
We are working to resolve the issue. Some customers may continue to experience intermittent connectivity, errors, or difficulty processing requests. We will provide further updates as remediation progresses.
- monitoring Oct 20, 2026, 09:40 PM UTC
Connectivity has been restored and transactions are processing normally. Our engineers are closely monitoring connectivity and request processing to confirm that services are operating normally and remain stable.
- resolved Oct 20, 2026, 10:10 PM UTC
The connectivity issues affecting Gateway Services have been resolved, and all services have been operating normally.