Vantiv experienced a minor incident on October 13, 2026 affecting Credit Card Processing, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 12:26 AM UTC
3D Secure authentication is experiencing issues for a subset of customers. We are working with our 3DS provider and will post an update as soon as we have more information.
- investigating Oct 13, 2026, 02:45 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 04:17 AM UTC
A fix has been implemented for the 3D Secure authentication issues affecting a subset of customers. We are monitoring the results to confirm that authentication is completing successfully. We will post another update once we’ve confirmed the issue is fully resolved.
- resolved Oct 13, 2026, 06:29 AM UTC
The fix has held since 03:20 UTC and 3D Secure authentication is operating normally. This incident is resolved.