VanillaSoft incident
Vanillasoft Platform Not Responding / Login Issues
VanillaSoft experienced a minor incident on July 24, 2026 affecting VanillaSoft Web Application, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 02:23 PM UTC
We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application. Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible. We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available. Next Update: Within 30 minutes, or sooner if significant progress is made.
- monitoring Jul 24, 2026, 03:07 PM UTC
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved. Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability. If you continue to experience any performance issues, please contact Customer Support so we can investigate further. Thank you for your patience and understanding while we worked to resolve this issue.
- resolved Jul 24, 2026, 05:24 PM UTC
Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.