Resolved after 1 hour 22 minutes, affecting VanillaSoft VoIP/SMS, on March 13, 2026.
The affected IP backbone carrier has implemented a solution, and we are monitoring the results. Service is currently restored to normal operations.
Affected components
Update timeline
- investigating Mar 13, 2026, 03:56 PM UTC
We are currently experiencing an issue affecting incoming and outgoing calls due to an IP backbone issue. This could potentially cause abnormal delays or an inability to initiative or receive calls. Our engineers are working on resolving this as quickly as possible. We will continue to provide updates as they become available. We apologize for the inconvenience this is causing.
- monitoring Mar 13, 2026, 04:08 PM UTC
Issues with inbound and outbound calls have been resolved. We will continue to monitor to ensure stability. Thank you for your patience, and we apologize for the inconvenience this has caused.
- resolved Mar 13, 2026, 05:18 PM UTC
The affected IP backbone carrier has implemented a solution, and we are monitoring the results. Service is currently restored to normal operations.
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