Validis Outage History

Validis had 11 outages in the last 2 years totaling 1059h 38m of downtime — averaging 0.5 incidents per month.

There were 11 Validis outages since September 23, 2025 totaling 1059h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.validis.com

Minor June 22, 2026

Validis UK: Xero Invalid Scope Error

Detected by Pingoru: Jun 22, 2026, 11:26 AM UTC
Resolved: Jun 25, 2026, 08:37 AM UTC
Duration: 2d 21h

Affected: Validis UKXero - Accounting API

Timeline · 5 updates

investigating Jun 22, 2026, 11:26 AM UTC

We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
investigating Jun 23, 2026, 08:32 AM UTC

We are continuing to investigate the issue.
identified Jun 24, 2026, 09:30 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 24, 2026, 02:01 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 25, 2026, 08:37 AM UTC

This incident has been resolved.

Read the full incident report →

Major May 12, 2026

Validis UK: Sage Intacct Outage

Detected by Pingoru: May 12, 2026, 12:16 PM UTC
Resolved: May 18, 2026, 03:22 PM UTC
Duration: 6d 3h

Affected: Validis UKSage Intacct

Timeline · 4 updates

investigating May 12, 2026, 12:16 PM UTC

We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
identified May 14, 2026, 10:53 AM UTC

Our technical team has identified the root cause of the issue and is actively working on implementing a fix. We will provide a further update as soon as the fix has been successfully deployed.
monitoring May 15, 2026, 09:27 AM UTC

We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data. Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.
resolved May 18, 2026, 03:22 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Validis UK: vClient Application Error

Detected by Pingoru: May 06, 2026, 01:02 PM UTC
Resolved: Jun 01, 2026, 08:16 AM UTC
Duration: 25d 19h

Affected: Validis UK

Timeline · 4 updates

investigating May 06, 2026, 01:02 PM UTC

We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
identified May 07, 2026, 02:36 PM UTC

The issue has been identified and the technical team are working on implementing a fix. We will continue to provide you updates via this status page.
identified May 08, 2026, 08:53 AM UTC

We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error. In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption. We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.
resolved Jun 01, 2026, 08:16 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Validis CA: Degraded Report Load Time

Detected by Pingoru: Feb 05, 2026, 10:31 AM UTC
Resolved: Feb 05, 2026, 04:45 PM UTC
Duration: 6h 14m

Affected: Validis CA

Timeline · 3 updates

investigating Feb 05, 2026, 10:31 AM UTC

We are currently aware of an issue where some users are affected with reports loading slowly. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
monitoring Feb 05, 2026, 01:11 PM UTC

A fix has been implemented to address the issue. We will continue to monitor the system for stability.
resolved Feb 05, 2026, 04:45 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 2, 2026

Validis UK: Scheduled Upload

Detected by Pingoru: Feb 02, 2026, 10:54 AM UTC
Resolved: Feb 03, 2026, 10:16 AM UTC
Duration: 23h 21m

Affected: Validis UK

Timeline · 2 updates

monitoring Feb 02, 2026, 10:54 AM UTC

We are aware some users were impacted by scheduled uploads not triggering this morning, however the technical team has implemented a fix to address this issue. We will continue to monitor the system for stability.
resolved Feb 03, 2026, 10:16 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads

Detected by Pingoru: Jan 27, 2026, 04:45 PM UTC
Resolved: Jan 27, 2026, 07:27 PM UTC
Duration: 2h 42m

Affected: Validis UKUpload & Share

Timeline · 2 updates

identified Jan 27, 2026, 04:45 PM UTC

We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.
resolved Jan 27, 2026, 07:27 PM UTC

The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully. The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality. This has now been fully resolved, and all systems are operating normally. Thank you for your patience. https://azure.status.microsoft/en-us/status#

Read the full incident report →

Major December 21, 2025

Validis AU & US users experiencing issues accessing portals

Detected by Pingoru: Dec 21, 2025, 11:30 AM UTC
Resolved: Dec 21, 2025, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Dec 22, 2025, 01:48 PM UTC

Between 21/12/2025 and 22/12/2025 Validis Portal customers encountered a 403 Forbidden error when accessing the AU and US environments. The issue was related to a redirect configuration. Services have since been restored, and a fix has been applied to prevent recurrence. Note: Validis API's for the AU & US environments were not affected

Read the full incident report →

Minor December 18, 2025

Validis UK: Sage Business Cloud Processing issue.

Detected by Pingoru: Dec 18, 2025, 01:14 PM UTC
Resolved: Dec 22, 2025, 09:47 AM UTC
Duration: 3d 20h

Affected: Validis UKSage Business Cloud

Timeline · 3 updates

investigating Dec 18, 2025, 01:14 PM UTC

We are currently aware of an issue where some customers are affected by data processing for the Sage Business Cloud connector. Our technical team are investigating this as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.
monitoring Dec 19, 2025, 10:14 AM UTC

A fix has been implemented to address the issue. We are monitoring for stability in the platform.
resolved Dec 22, 2025, 09:47 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 16, 2025

Validis: Client portal timeout

Detected by Pingoru: Oct 16, 2025, 01:18 PM UTC
Resolved: Oct 20, 2025, 08:50 AM UTC
Duration: 3d 19h

Affected: Validis UKValidis US

Timeline · 4 updates

investigating Oct 16, 2025, 01:18 PM UTC

We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
identified Oct 16, 2025, 05:25 PM UTC

We’ve identified the issue and our team is actively working on implementing a fix. We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.
monitoring Oct 17, 2025, 04:46 PM UTC

A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.
resolved Oct 20, 2025, 08:50 AM UTC

This incident has been resolved.

Read the full incident report →

Critical October 8, 2025

Validis UK: Users are currently experiencing issues accessing Validis

Detected by Pingoru: Oct 08, 2025, 03:21 PM UTC
Resolved: Oct 08, 2025, 04:24 PM UTC
Duration: 1h 2m

Affected: Validis UK

Timeline · 3 updates

investigating Oct 08, 2025, 03:21 PM UTC

We’re currently aware of an issue preventing users from accessing Validis UK. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
monitoring Oct 08, 2025, 04:03 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 08, 2025, 04:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Validis UK: Month End Reconciliation Downloads

Detected by Pingoru: Sep 23, 2025, 10:10 AM UTC
Resolved: Sep 23, 2025, 04:52 PM UTC
Duration: 6h 42m

Affected: Validis UK

Timeline · 3 updates

investigating Sep 23, 2025, 10:10 AM UTC

We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.
monitoring Sep 23, 2025, 11:47 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 23, 2025, 04:52 PM UTC

This incident has been resolved.

Read the full incident report →