UserTesting had 8 outages in the last 2 years totaling 43h 40m of downtime — averaging 0.3 incidents per month.
There were 8 UserTesting outages since July 1, 2025 totaling 43h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Currently Userzoom appears to be down. We are investigating. Thank you for your patience.
UZ appears to be back up but we are still monitoring
We are continuing to monitor for any further issues.
This incident has been resolved.
We have discovered an issue impacting UserZoom Mobile Studies that contain Video Questions where an error occurs when a participant tries to upload their session
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing an issue impacting clips where they cannot be downloaded or shared. This issue is only impacting users in the US. We are currently investigating. Thank you for your patience and our apologies for any inconvenience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are experiencing issues when trying to log in. Our team is actively looking into this and working to resolve it as quickly as possible. We will share an update as soon as we have more information. Thank you for your patience, and we apologize for the inconvenience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users in Europe are currently experiencing difficulties accessing the platform. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
This incident has been resolved.
We are investigating some issues generating exports in the North America region accounts. We will update as soon as we know more about the issue. Thanks for your patience.
The issue has been identified and we hope to fix the issue really soon. We appreciate your patience and will continue updating in here once we have applied the fix.
This incident is now resolved and all exports done in the North America region should work as expected. Thank you for your patience and apologize for the incovenience.
We are receiving reports of UserZoom Moderated services being down. We are looking into it. Thank you for your patience.
We have learning that the service provider UserZoom relies on for its Moderated Services is being impacted by the AWS outages. We will keep you posted.
It appears that our service provider is slowly going back online. Moderated Sessions are working again. However, we will continue to monitor things on our side to be sure all is well.
This incident has been resolved.
We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.
We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.
A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.
The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.