UserTesting incident
Issues starting Moderated sessions in some accounts in North America
UserTesting experienced a minor incident on July 1, 2025 affecting Moderated in session experience, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2025, 01:49 PM UTC
We are currently investigating some issues reported when starting Moderated sessions for customers in North America. We will update as soon as we have more information.
- identified Jul 01, 2025, 02:03 PM UTC
We have identified the issue and are looking to restore access as soon as possible. Apologies for the inconvenience.
- monitoring Jul 01, 2025, 02:28 PM UTC
A fix has been implemented and the ability to start sessions should be restored for all accounts. We will be monitoring to ensure there's no further issues. Thank you for your patience.
- resolved Jul 01, 2025, 02:49 PM UTC
The incident has been fully resolved. Again, thank you for you patience and apologies for the inconvenience.