EU: Email print delays

Update timeline

1. investigating Nov 09, 2026, 09:58 AM UTC

   Status changed to Investigating

2. investigating Nov 09, 2026, 12:57 PM UTC

   Hello Everyone, Apologies for the lack of updates on this incident. We have, unfortunately, been providing updates on an already closed incident. What we know so far: We are seeing an increase in processing time for certain cloud-based print jobs. This includes Email Print, uniFLOW SmartClient for Mac, File Upload, Virtual Print Support app etc. This may result in some users not being able to release these print jobs at printers in a timely manner. We have implemented several mitigation measures and are seeing a reduction in processing times, resulting in a gradual recovery of the backlog. We continue to closely monitor system performance and recovery progress. Next Update: The next update will be in 30 minutes.

3. monitoring Nov 09, 2026, 01:12 PM UTC

   Status changed to Monitoring

4. monitoring Nov 09, 2026, 01:12 PM UTC

   Update: Services have now recovered to normal. We are continuing to closely monitor. Next Update: The next update will be in 30 minutes.

5. resolved Nov 09, 2026, 01:35 PM UTC

   Hello Everyone, Update: Incident Resolved. Date/Time: November 9th, 13:05 UTC Following continued monitoring we can confirm that services are back to normal and remain stable. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

6. resolved Nov 09, 2026, 01:35 PM UTC

   Status changed to Resolved