uniFLOW Online incident
AU: Reports of Service degradation for Scanning and Print
Ongoing since 03:43 AM UTC, affecting AU Deployment (Printing) and AU Deployment (Scanning).
Update: - Investigation into the root cause is still ongoing within NT-ware Operations. - We have confirmed that there are a growing number of impacted Australian customers. Customers impacted may experiance: - Scans result in an error email reporting, 'Scan failed to be converted at the device'. - Print errors present on the MEAP screen during job release, "An error occurred while processing a print job. Try again." - Users experiencing this print issue can try to reprint from the 'Printed' queue as this is reported to process the job after 1-2 attempts. Next Update: The next update will be in 1 hour or as information becomes avaliable.
Affected components
Update timeline
- investigating Nov 02, 2026, 03:43 AM UTC
Status changed to Investigating
- investigating Nov 02, 2026, 04:17 AM UTC
Update: Our investigation is ongoing with field support engineers. - We are primarily looking at a small number of customers in New Zealand with Scan and potentially print issues. - We have an unconfirmed case under investigation with a single Australian customer. Next Update: The next update will be in 1 hour
- investigating Nov 02, 2026, 05:19 AM UTC
Update: - Investigation into the root cause is still ongoing within NT-ware Operations. - We have confirmed that there are a growing number of impacted Australian customers. Customers impacted may experiance: - Scans result in an error email reporting, 'Scan failed to be converted at the device'. - Print errors present on the MEAP screen during job release, "An error occurred while processing a print job. Try again." - Users experiencing this print issue can try to reprint from the 'Printed' queue as this is reported to process the job after 1-2 attempts. Next Update: The next update will be in 1 hour or as information becomes avaliable.
Your product runs on more than uniFLOW Online
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services