uniFLOW Online Outage History

Incident details: Start Time: November 26th, 09:00 UTC Incident Scope: AU Deployment Description: We are currently investigating reports that scanning is failing on Canon devices with MEAP v5.8 and earlier that are utilizing the Modern UI following the 2025.4 release of uniFLOW Online. It is currently possible to work around this issue by updating the devices to a later version of the MEAP applet or making use of the Legacy device UI. Next Update: The next update will be in 4 hours.

Incident details: Investigating: Field reports have been confirmed, and we are investigating a print release failure. Start Time: Unknown at this time. Incident Scope: Australian Deployment Description: Currently print jobs are not releasing with the message "Initiating print job release" on the device screen. Next Update: The next update will be in 1 hour.

Incident details: Investigating: We have multiple internal alerts related to Device to Communication that are currently under investigation. Our internal monitoring and Microsoft's monitoring have reported degraded IoT Hubs. Start Time: 19:07 UTC 23-10-2025 Incident Scope: UK (UK Deployment) Description: Under investigation within the operations team. Next Update: The next update will be in 30 minutes or as information becomes available

Incident details: Investigating: We have multiple internal alerts and field reports of performance and login issues with uniFLOW Online. Start Time: 10:30 UTC 16-10-2025 Incident Scope: EU (Europe Deployment) Description: Under investigation within the operations team. Next Update: The next update will be in 30 minutes or as information becomes avaliable

Incident details: Follow the deployment of 2025.3 we have a small number of field reports that Canon devices cannot login. Start Time: 6th October, with the communicated 2025.3 deployment schedule. Incident Scope: - Impacted Deployments: AU, CA, SG, JP, UK. - Not Impacted Deployments: EU and US (Deployment Suspended). Description: - When a user tries to log into a Canon MEAP device the process fails. - This appears to impact older Gen1 devices or customers running MEAP applet 4.13 or earlier at this stage of our investigation. Mitigations: - NT-ware is investigation how to best resolve this issue in the field with minimal customer inconvenience. Next Update: The next update will be in 1 hour

Incident details: Start Time: September 20th, 2025 at 07:07 UTC Incident Scope: AU Deployment Description: Following internal alerting the uniFLOW Online Operations Team started investigating a potential incident impacting the IoT hub service utilised by uniFLOW Online in the AU deployment. We can see that the service is self-healing starting at 07:15 UTC and we are closely monitoring the system. This may have impacted some printing and scan services. Next Update: The next update will be in 1 hour.

Incident details: Start Time: 5th September, 12:45 UTC End Time: 5th September, 13:24 UTC Incident Scope: UK Deployment Description: We have been informed by Field reports and internal monitoring that there was a short delay in Scan and Print job processing for about 40 minutes on September 5th. Following an investigation, it was confirmed there was a momentary delay identified on the processing architecture. The system self-recovered during the initial investigation before any action was necessary. The Operations team will review the logs and data captured during this incident and make improvements where applicable. Sorry for any inconveniance. Kind Regards Online Operations Team

Incident details: We have been impacted by a scale out issue by Microsoft to the US OIS service. Due to this issue we must provision new OIS resources and this will see an outage window of approximate 30 minutes. During this action customers might experience smart client or devices cannot authenticate. It is also possible uniFLOW Server Hybrid customers maybe need to reestablish the synchronization with uniFLOW Online. We apologize for inconvenience and are working with high priority to restore servers before the US business day load starts. Start Time: 09:00 AM UTC Incident Scope: US Deployment Next Update: The next update will be in 1 hour Kind Regards, Online Services Operations Team

Incident details: Start Time: 24 August 2025, 09:13 UTC End Time: 25 August 2025, 12:27 UTC Incident Scope: US deployment Description: Following unscheduled maintenance that was performed against the US deployment on Sunday, 24 August 2025 an issue occurred that resulted in the mobile printing services not functioning correctly. This resulted in print jobs making use of the mobile print services to not be processed when coming in to the uniFLOW Online system, but instead waiting in a queue to be processed correctly. The issue with the mobile printing services was resolved at 11:35 UTC on 25 August 2025 at which point the backlog of jobs started processing. At 12:27 UTC the backlog as well as any new jobs were processed and services returned to normal. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

Incident details: Start Time: 2025.2 deployment update Incident Scope: All deployments Description: We are aware of customers making use of outgoing email providers through the Email Provider extension potentially experiencing an intermittent issue where the email provider extension gets suspended. This results in outgoing email to no longer be sent until the connection is manually restored through the extension's configuration. We are currently investigating this. In order to restore outgoing email functionality customers needs to navigate to Extensions > Email Provider > Outgoing email and Save the configuration again. For scans that were not delivered due to this users can navigate to the Scan Job History extension and download the scan by selecting the scan job name as is mentioned in the [uniFLOW Online Help](https://www.nt-ware.com/uniflowonline/doc/eu/contexthelp/#/home/125468/en/help). Next Update: The next update will be in 24 hours.