Udemy had 30 outages in the last 2 years totaling 281h 52m of downtime — averaging 1.2 incidents per month.
There were 30 Udemy outages since May 23, 2024 totaling 281h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.
Service disruption. We are currently stable but still open to impact from the AWS issues in US-East-1. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.
Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.
We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.
Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.
Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.
Our engineering team has implemented a fix, and course access is now functioning as expected.
Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.
This incident has been resolved.
We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.
We are continuing to work on a fix for this issue.
Some course pages may not load and instead show an error, preventing learners from accessing the course content.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.
This incident has been resolved.
We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.
SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.
All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.
We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.
The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.
[Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.
We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.
The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.
[Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.
Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.
We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.
Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.
We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.
We are currently experiencing a stability issue with the 'Contact Us' button in the Help Center on the Udemy.com website. Our engineering team is actively working to resolve the problem as quickly as possible. In the meantime, please use https://business-support.udemy.com/hc/en-us/requests/new to reach out to support.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Udemy Business invitation workflow on our site is currently experiencing issues. Users may see the “All licenses have been allocated” error message upon trying to accept their invitations to create accounts while their organization still has available licenses. Our engineering team is working to resolve it. Thank you for your patience.
We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.
The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.
The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.
The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.
Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are resetting passwords and viewing videos on the site.
Service disruption. This issue began at 11:48 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.
We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We will provide an update by tomorrow at the latest. If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation. Thank you for your patience and understanding.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025. Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data. Impact: • Announcements are being delivered successfully. • Analytics for affected announcements may appear incomplete until the restoration process is finished. • Metrics for new announcements are updating as expected. We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.
Resolved – Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 Resolved: November 7, 2025, 16:31 UTC We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6. All affected data has now been restored, and announcement delivery and analytics are updating normally. During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected. We appreciate your patience while our teams worked to restore accurate metrics.
Some users may notice Personal Plan prices showing in USD instead of their local currency. The correct local price appears at checkout. The issue is intermittent and does not affect billing or payments. Our team is aware and monitoring the situation.
This incident has now been resolved. Thank you for your patience.
Users are unable to access their accounts on the Udemy website and mobile app when logging in with passwordless code authentication. Affected users encounter "403 Forbidden" errors during login. This blocks access to all web-based account features. Monitoring shows a significant spike in failed login attempts across both web and mobile platforms.
Status: Monitoring The login feature on our site recently experienced stability issues. Our engineering team implemented a fix, and the system is now stable. This may have impacted both Udemy Business and Udemy.com users logging in with passwordless code authentication. Symptoms included “403 Forbidden” errors when attempting to log in through the website or mobile app. The team is monitoring the results to ensure continued stability and will update again if further action is needed.
Status: Resolved We have resolved the stability issues affecting the login feature on our site. Performance is back to normal. This issue impacted both Udemy Business and Udemy.com users attempting to log in with passwordless code authentication, resulting in “403 Forbidden” errors. We appreciate your patience while our engineering team worked to restore normal functionality.
The Udemy Business management feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.
We have resolved the stability issues with the Udemy Business management feature on our site, and performance is back to normal. We appreciate your patience.
We have resolved the stability issues with the Udemy Business management feature on our site, and performance is back to normal. We appreciate your patience.
Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness/slowness on the site.
The incident is now resolved.
We're currently experiencing stability issues with the Udemy Business Android mobile app for organizations that use email and password to log in. Udemy Business organizations that use SSO for login should be working properly and should not be experiencing this issue. Our engineering team is actively working to resolve the problem as quickly as possible. In the meantime, please use the Udemy Business browser version as a workaround. We appreciate your patience.
This incident has been resolved.
The sign-up feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This is impacting Udemy.com
This incident has been resolved.
The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. This may impact Udemy.com. The symptom is the page is collapsed.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. Our ETA for a fix is approximately 5 minutes.
We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.