UBC incident
RogersGuest WiFi Network Service Decommissioning November 7, 2026 12:00 PT
Resolved on November 7, 2026.
On November 7, 2026 at 12:00 PT the RogersGuest WiFi network was turned off at all UBC locations. This includes Vancouver (Point Grey), Robson Square, UBC Okanagan and the remote sites where it was available. RogersGuest is a legacy hotspot service that Rogers Communications set up for its customers. It is not a UBC wireless service, and UBC and Rogers have agreed it is no longer needed. Who is affected Mainly Rogers customers who connect to RogersGuest while at a UBC location. UBC's own wireless networks are not affected (ubcsecure, eduroam, ubcvisitor, ubcprivate, ubcIoT). What you need to do If you have been using RogersGuest at UBC, please connect to one of UBC's wireless networks instead: UBC students, faculty and staff: connect to ubcsecure with your CWL. Setup guides: it.ubc.ca/services/email-voice-internet/wireless-internet-access/wireless-internet-access-setup-documents Visitors from eduroam member institutions: connect to eduroam with your home institution credentials. Guests visiting: connect to ubcvisitor. Need help? Questions about UBC wireless: UBC IT Service Centre, it.ubc.ca/got-question-about-it-products-and-support Questions about your Rogers WiFi service: contact Rogers at 1-855-877-WIFI (9434)
Update timeline
- resolved Nov 07, 2026, 07:00 PM UTC
On November 7, 2026 at 12:00 PT the RogersGuest WiFi network was turned off at all UBC locations. This includes Vancouver (Point Grey), Robson Square, UBC Okanagan and the remote sites where it was available. RogersGuest is a legacy hotspot service that Rogers Communications set up for its customers. It is not a UBC wireless service, and UBC and Rogers have agreed it is no longer needed. Who is affected Mainly Rogers customers who connect to RogersGuest while at a UBC location. UBC's own wireless networks are not affected (ubcsecure, eduroam, ubcvisitor, ubcprivate, ubcIoT). What you need to do If you have been using RogersGuest at UBC, please connect to one of UBC's wireless networks instead: UBC students, faculty and staff: connect to ubcsecure with your CWL. Setup guides: it.ubc.ca/services/email-voice-internet/wireless-internet-access/wireless-internet-access-setup-documents Visitors from eduroam member institutions: connect to eduroam with your home institution credentials. Guests visiting: connect to ubcvisitor. Need help? Questions about UBC wireless: UBC IT Service Centre, it.ubc.ca/got-question-about-it-products-and-support Questions about your Rogers WiFi service: contact Rogers at 1-855-877-WIFI (9434)
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