Tyro Outage History
Tyro is up right nowPingoru has recorded 68 incidents for Tyro: 43 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 26 of 720 (4%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 9 | 21 of 744 (3%) |
| August 2026 | 4 | 19 of 744 (3%) |
| September 2026 | 5 | 6 of 720 (1%) |
| October 2026 | 2 | 6 of 525 (1%) |
Incidents, newest first
Minor October 9, 2026 Reporting delay 2h 4m Reconciliation & Settlement Reports
Started Oct 09, 2026, 10:03 AM UTC· resolved Oct 09, 2026, 12:08 PM UTC
- investigating Oct 09, 2026, 10:03 AM UTC
We are currently investigating this issue.
- investigating Oct 09, 2026, 10:18 AM UTC
We’re aware of an issue causing some reports or reconciliation data to be delayed or unavailable. Our team is working to resolve this as quickly as possible and we’ll continue to share updates. We apologise for the inconvenience caused.
- resolved Oct 09, 2026, 12:08 PM UTC
The issue affecting reporting is now resolved and is no longer impacting customers. Service has returned to normal. We’re sorry for the inconvenience caused.
Minor October 4, 2026 Possible system issues 3h 53m Reconciliation & Settlement Reports
Started Oct 04, 2026, 03:33 AM UTC· resolved Oct 04, 2026, 07:27 AM UTC
- investigating Oct 04, 2026, 03:33 AM UTC
We are currently investigating this issue.
- investigating Oct 04, 2026, 06:01 AM UTC
We’re aware of an issue causing some reports or reconciliation data to be delayed or unavailable. Our team is working to resolve this as quickly as possible and we’ll continue to share updates. Please note settlement is not impacted. We’re sorry for the inconvenience.
- resolved Oct 04, 2026, 07:27 AM UTC
This issue has now been resolved. Reports and reconciliation data are available again, and any delayed data should now be up to date. Settlement was not impacted at any point during this incident. Thank you for your patience and understanding.
Notice September 3, 2026 Medicare Easyclaim Transactions on EFTPOS 2h 50m Medicare Easyclaim
Started Sep 03, 2026, 11:27 PM UTC· resolved Sep 04, 2026, 02:18 AM UTC
- investigating Sep 03, 2026, 11:27 PM UTC
We are currently investigating this issue.
- monitoring Sep 03, 2026, 11:47 PM UTC
We’re aware that some customers experienced issues processing Medicare Easyclaim transactions this morning. The issue has now been resolved and transactions are processing as normal. If you receive a decline, please reattempt the transaction. We apologise for any inconvenience caused.
- resolved Sep 04, 2026, 02:18 AM UTC
This incident has been resolved.
Minor August 15, 2026 Reporting Delays 14h 5m Reconciliation & Settlement Reports
Started Aug 15, 2026, 09:15 AM UTC· resolved Aug 15, 2026, 11:21 PM UTC
- monitoring Aug 15, 2026, 09:15 AM UTC
Due to the earlier Mastercard processing issue, some customers may experience a delay in transactions appearing in reporting across the Tyro Portal, Tyro App and terminals. This may result in a temporary discrepancy in your end-of-day reconciliation reports, including a variance between your Tyro and POS/PMS reconciliation totals. This reporting delay will not impact your settlement deposit. We apologise for any inconvenience caused and thank you for your understanding.
- resolved Aug 15, 2026, 11:21 PM UTC
The issue surrounding reporting delays is resolved. We apologise for any inconvenience caused.
Minor August 15, 2026 Transaction Processing 1h 7m Transaction Processing Systems
Started Aug 15, 2026, 05:03 AM UTC· resolved Aug 15, 2026, 06:10 AM UTC
- identified Aug 15, 2026, 05:03 AM UTC
We are aware of an issue that may be impacting some customers ability to process Mastercard transactions. Please ask your customers to try using their physical Mastercard (not digital wallet) or an alternative payment method. Whilst this is out of our control, we apologise for any inconvenience experienced and will continue to post updates here as they become available.
- resolved Aug 15, 2026, 06:10 AM UTC
Update: Mastercard transaction processing has returned to normal. Recent transactions may take a little longer than usual to appear across the Tyro Portal, Tyro App and terminals. Thank you for your understanding during this afternoon.
Minor July 31, 2026 Settlement delays 2h 26m Settlement
Started Jul 31, 2026, 05:05 AM UTC· resolved Jul 31, 2026, 07:31 AM UTC
- investigating Jul 31, 2026, 05:05 AM UTC
We are currently investigating this issue.
- identified Jul 31, 2026, 05:24 AM UTC
Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider. We apologise for any inconvenience experienced.
- resolved Jul 31, 2026, 07:31 AM UTC
The issue is resolved. We apologise for any inconvenience experienced.
Notice July 7, 2026 EFTPOS machine connectivity 10h 19m EFTPOS machine connectivity
Started Jul 07, 2026, 09:10 PM UTC· resolved Jul 08, 2026, 07:29 AM UTC
- investigating Jul 07, 2026, 09:10 PM UTC
We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
- resolved Jul 08, 2026, 07:29 AM UTC
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
Notice April 20, 2026 Transaction processing 5h 47m Transaction Processing Systems
Started Apr 20, 2026, 10:46 PM UTC· resolved Apr 21, 2026, 04:34 AM UTC
- monitoring Apr 20, 2026, 10:46 PM UTC
We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced
- resolved Apr 21, 2026, 04:34 AM UTC
This incident has now been resolved. We're sorry for any inconvenience experienced.
Notice April 15, 2026 Banking access issues 13h 55m Tyro App
Started Apr 15, 2026, 09:54 AM UTC· resolved Apr 15, 2026, 11:50 PM UTC
- investigating Apr 15, 2026, 09:54 AM UTC
We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
- monitoring Apr 15, 2026, 09:55 AM UTC
The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.
- resolved Apr 15, 2026, 11:50 PM UTC
The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.
Minor March 15, 2026 Delay with some Tyro Bank Account transfers 7h 15m Tyro App
Started Mar 15, 2026, 11:23 PM UTC· resolved Mar 16, 2026, 06:39 AM UTC
- investigating Mar 15, 2026, 11:23 PM UTC
We are currently investigating this issue.
- investigating Mar 16, 2026, 12:09 AM UTC
We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.
- resolved Mar 16, 2026, 06:39 AM UTC
The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.
Minor March 9, 2026 American Express settlement 1d 19h Settlement
Started Mar 09, 2026, 10:15 AM UTC· resolved Mar 11, 2026, 05:34 AM UTC
- monitoring Mar 09, 2026, 10:15 AM UTC
American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.
- resolved Mar 11, 2026, 05:34 AM UTC
This incident has been resolved.
Notice February 28, 2026 Settlement delay 1h 25m Settlement
Started Feb 28, 2026, 09:54 PM UTC· resolved Feb 28, 2026, 11:19 PM UTC
- investigating Feb 28, 2026, 09:54 PM UTC
We are currently investigating this issue.
- resolved Feb 28, 2026, 11:19 PM UTC
Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.
Minor February 14, 2026 Issues with Tyro Go and Tyro BYO transactions 10h 39m EFTPOS machine connectivity
Started Feb 14, 2026, 12:12 PM UTC· resolved Feb 14, 2026, 10:52 PM UTC
- identified Feb 14, 2026, 12:12 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Feb 14, 2026, 12:41 PM UTC
We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused
- resolved Feb 14, 2026, 10:52 PM UTC
The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused
Notice January 31, 2026 Connectivity issues 23h 28m EFTPOS machine connectivity
Started Jan 31, 2026, 09:18 PM UTC· resolved Feb 01, 2026, 08:47 PM UTC
- investigating Jan 31, 2026, 09:18 PM UTC
We are currently investigating this issue.
- investigating Jan 31, 2026, 09:44 PM UTC
We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
- monitoring Feb 01, 2026, 04:05 AM UTC
A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced.
- resolved Feb 01, 2026, 08:47 PM UTC
This incident has been resolved. We’re sorry for any inconvenience experienced.
Notice January 31, 2026 Password reset emails 1h 10m General Announcements
Started Jan 31, 2026, 12:31 AM UTC· resolved Jan 31, 2026, 01:42 AM UTC
- investigating Jan 31, 2026, 12:31 AM UTC
We are currently investigating this issue.
- investigating Jan 31, 2026, 01:17 AM UTC
We’re currently experiencing an issue impacting some merchants receiving password reset emails. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
- resolved Jan 31, 2026, 01:42 AM UTC
A fix has been implemented to resolve this issue. We're sorry for any inconvenience experienced.
Minor January 27, 2026 Settlement delay - update 20h 2m Settlement
Started Jan 27, 2026, 05:45 AM UTC· resolved Jan 28, 2026, 01:47 AM UTC
- identified Jan 27, 2026, 05:45 AM UTC
We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.
- resolved Jan 28, 2026, 01:47 AM UTC
Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.
Minor January 26, 2026 Tyro Bank Account and Tyro Transaction Account payment delays 3h 14m Tyro Portal, Tyro App
Started Jan 26, 2026, 11:27 PM UTC· resolved Jan 27, 2026, 02:41 AM UTC
- investigating Jan 26, 2026, 11:27 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 12:54 AM UTC
We’re aware that Tyro Bank and Tyro Transaction Account customers are experiencing delays to payments (including transfers and direct debits). Please do not reattempt any recent payments or transfers made. Tyro EFTPOS and eCommerce are unaffected. We will provide an update shortly and apologise for any inconvenience caused. The Tyro Team
- resolved Jan 27, 2026, 02:41 AM UTC
This incident has been resolved.
Notice January 18, 2026 Integrated transactions 41m POS Integration
Started Jan 18, 2026, 11:51 PM UTC· resolved Jan 19, 2026, 12:33 AM UTC
- investigating Jan 18, 2026, 11:51 PM UTC
We are currently investigating this issue.
- resolved Jan 19, 2026, 12:33 AM UTC
We experienced a brief issue impacting customers’ ability to process integrated transactions. This issue is now resolved, however if you are still experiencing issues, please restart your POS/PMS. We apologise for any inconvenience this may have caused.
Minor January 13, 2026 Bushfire support 23d 21h General Announcements
Started Jan 13, 2026, 01:58 AM UTC· resolved Feb 05, 2026, 10:58 PM UTC
- investigating Jan 13, 2026, 01:58 AM UTC
Our thoughts are with everyone impacted by bushfires across Australia. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO.
- resolved Feb 05, 2026, 10:58 PM UTC
This incident has been resolved.
Minor November 19, 2025 Issues with some eCommerce transactions via digital wallet 4h 53m eCommerce
Started Nov 19, 2025, 11:26 PM UTC· resolved Nov 20, 2025, 04:19 AM UTC
- identified Nov 19, 2025, 11:26 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Nov 20, 2025, 01:43 AM UTC
We’re currently experiencing an issue that is impacting some Payment Links and eCommerce transactions processed via digital wallets. As an alternative, please use a different scheme debit or credit card or non digital card to complete the transactions. We understand the inconvenience this may cause and will provide updates here as they become available.
- resolved Nov 20, 2025, 04:19 AM UTC
The issue regarding some transactions not processed via digital wallets is now resolved and all transactions should be able to be processed. We’re sorry for any inconvenience experienced
Notice August 5, 2025 Transaction reporting on Tyro Portal and EFTPOS machines (continued) 9d Tyro Portal
Started Aug 05, 2025, 03:28 AM UTC· resolved Aug 14, 2025, 04:07 AM UTC
- identified Aug 05, 2025, 03:28 AM UTC
Following an issue identified with our systems over the weekend, some merchants may see a discrepancy between their eftpos and e-Commerce transactions and settlement reporting for Friday 1 August and/or Sunday 3 August,2025. We are working to rectify this as a matter of urgency. Please check the Tyro App to view all transactions. We apologise for any inconvenience caused
- resolved Aug 14, 2025, 04:07 AM UTC
This incident has been resolved.
Minor August 1, 2025 Transaction reporting issues 17h 5m Tyro Portal
Started Aug 01, 2025, 05:49 AM UTC· resolved Aug 01, 2025, 10:54 PM UTC
- identified Aug 01, 2025, 05:49 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Aug 01, 2025, 06:33 AM UTC
Some transactions processed between 2.03 and 2.13pm this afternoon may be missing from transaction reports on the Tyro Portal or on the EFTPOS device. Missing transactions should be visible in the Tyro App. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
- identified Aug 01, 2025, 11:28 AM UTC
Following the issues we experienced earlier today, we are performing maintenance updates on the Tyro App and Tyro Portal. During this time, Pay Anyone and Transaction Reporting services are temporarily unavailable. We apologise for any inconvenience and appreciate your patience. All other banking services remain available, and we’re working to restore full functionality as quickly as possible
- resolved Aug 01, 2025, 10:54 PM UTC
Some merchants may see a discrepancy between their eftpos and e-Commerce transactions and settlement reporting for Friday 1 August. Please check the Tyro App to view all transactions or contact our Customer Support team. We apologise for any inconvenience caused.
Notice July 24, 2025 Settlement delay - Bendigo Bank powered by Tyro customers 5h 56m Settlement
Started Jul 24, 2025, 11:27 PM UTC· resolved Jul 25, 2025, 05:24 AM UTC
- identified Jul 24, 2025, 11:27 PM UTC
We're aware that settlements for some Bendigo Bank powered by Tyro customers are delayed for 25 July. Our team is working on a resolution and will provide updates here. We apologise for any inconvenience experienced.
- resolved Jul 25, 2025, 05:24 AM UTC
Delayed settlements have now been processed - thank you to customers for their understanding as we resolved the issue.
Notice July 24, 2025 Tyro Bank Account - settlement delay 2h Settlement
Started Jul 24, 2025, 09:25 PM UTC· resolved Jul 24, 2025, 11:25 PM UTC
- identified Jul 24, 2025, 09:25 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Jul 24, 2025, 09:59 PM UTC
We're aware that settlements into the Tyro Bank Account for 25 July are delayed. We're investigating this as a priority and will provide updates at status.tyro.com. We apologise for any inconvenience experienced.
- resolved Jul 24, 2025, 11:25 PM UTC
This incident has been resolved.
Minor July 23, 2025 Delay of system generated emails 5h 44m Transaction Processing Systems
Started Jul 23, 2025, 01:51 AM UTC· resolved Jul 23, 2025, 07:36 AM UTC
- identified Jul 23, 2025, 01:51 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Jul 23, 2025, 02:58 AM UTC
We are currently experiencing an issue where there is a delay in some of the system generated emails that being sent. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced
- resolved Jul 23, 2025, 07:36 AM UTC
The issue with a delay in emails is now resolved and delayed emails should have come through. Please note, password reset emails would have expired and will need to be requested again. We're sorry for the inconvenience caused.