Twilio incident
Silent Network Authentication (SNA) Missing Redirects on KPN in Netherlands
Ongoing since 04:26 PM UTC, affecting Verify Silent Network Auth.
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Oct 30, 2026, 04:26 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on KPN in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
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