Twilio incident

Gateway API (Lookup API) Failure Increase on Verizon in United States

Ongoing since 06:34 AM UTC, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes.

investigating Oct 29, 2026, 06:34 AM UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Started: Oct 29, 2026, 06:34 AM UTC
Resolved: Ongoing
Duration: ● 34m
Detected by Pingoru: Oct 29, 2026, 06:34 AM UTC

Affected components

Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

investigating Oct 29, 2026, 06:34 AM UTC

Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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