Tuff Shed incident
IM-431 While trying to configure a Premier building, the configurator is showing a Garden Series Building in the UI instead.
Resolved after 2 days, affecting KBMax (Product Configurator), on October 13, 2025.
Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.
Affected components
Update timeline
- investigating Oct 13, 2025, 07:00 PM UTC
Users are reporting the configurator UI is mistakenly showing a Garden series building even though the Premier series has been selected. This only appears to be affecting the UI since the quote lines are correctly reflecting the Premier building. Our team is investigating this now.
- monitoring Oct 13, 2025, 08:46 PM UTC
We've implemented a fix regarding this issue. Please try to relaunch the configurator and let support know if the error continues to occur.
- investigating Oct 14, 2025, 07:15 PM UTC
Our team is receiving new reports about this issue occurring. We're investigating this now.
- resolved Oct 15, 2025, 07:35 PM UTC
Our team has confirmed this issue is resolved. If you continue to have issues, please clear your internet browser cache which should resolve the error.
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