Tuff Shed incident
IM-430 Users may not be able to log in to JDE
Tuff Shed experienced a critical incident on October 6, 2025 affecting JD Edwards, lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 08:21 PM UTC
Users are unable to access JDE and may see a Gateway timeout error. Our team is investigating this now.
- monitoring Oct 06, 2025, 08:52 PM UTC
We’re receiving reports this issue is resolved. Please try to access JDE again and let Digital Support know if you continue to receive errors.
- investigating Oct 07, 2025, 03:44 PM UTC
We're aware some users are experiencing issues with JDE loading again. Our team is looking at this now.
- monitoring Oct 07, 2025, 04:40 PM UTC
JDE is now back up. Our team is investigating the root cause for the recent recurring outages. We will continue to work towards a permanent fix.
- resolved Oct 13, 2025, 07:51 PM UTC
This issue is now resolved. Contact Digital Support if you have further concerns.