Tuff Shed incident

IM-433 Microsoft Azure is experiencing an outage

Critical Resolved View vendor source →

Tuff Shed experienced a critical incident on October 29, 2025 affecting Document Services and KBMax (Product Configurator), lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:40 PM UTC
Resolved
Oct 31, 2025, 07:55 PM UTC
Duration
2d 3h
Detected by Pingoru
Oct 29, 2025, 04:40 PM UTC

Affected components

Document ServicesKBMax (Product Configurator)

Update timeline

  1. investigating Oct 29, 2025, 04:40 PM UTC

    We're investigating reports of the configurator not loading across all platforms.

  2. investigating Oct 29, 2025, 05:04 PM UTC

    Microsoft has confirmed Azure is down. This impacts multiple Tuff Shed applications such as the configurator and Conga Composer. Our team is continuing to monitor the situation and will update once we have more information.

  3. resolved Oct 31, 2025, 07:55 PM UTC

    This incident is resolved.