Tuff Shed incident
IM-435 Voided lines are not crossed out on the ICA and Order documents
Resolved after 3 days 8 hours, affecting Document Services, on October 31, 2025.
We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.
Affected components
Update timeline
- identified Oct 31, 2025, 01:59 PM UTC
Our team is aware voided lines are not crossed out on the Customer ICA and Order documents. We are working on resolving this as quickly as possible.
- monitoring Oct 31, 2025, 03:18 PM UTC
We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.
- resolved Nov 03, 2025, 10:22 PM UTC
This incident is resolved.
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