Tuff Shed incident

IM-435 Voided lines are not crossed out on the ICA and Order documents

Critical Resolved View vendor source →

Tuff Shed experienced a critical incident on October 31, 2025 affecting Document Services, lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 01:59 PM UTC
Resolved
Nov 03, 2025, 10:22 PM UTC
Duration
3d 8h
Detected by Pingoru
Oct 31, 2025, 01:59 PM UTC

Affected components

Document Services

Update timeline

  1. identified Oct 31, 2025, 01:59 PM UTC

    Our team is aware voided lines are not crossed out on the Customer ICA and Order documents. We are working on resolving this as quickly as possible.

  2. monitoring Oct 31, 2025, 03:18 PM UTC

    We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.

  3. resolved Nov 03, 2025, 10:22 PM UTC

    This incident is resolved.