Tuff Shed incident

IM-426 Pricing is incorrect when reloading a configuration from a email link

Resolved after 262 days 14 hours, affecting tuffshed.com, on September 19, 2025.

investigating Sep 23, 2025, 06:38 PM UTC

Our team is continuing to work with the vendor to resolve this issue.

Started
Sep 19, 2025, 10:30 PM UTC
Resolved
Jun 09, 2026, 01:19 PM UTC
Duration
262d 14h
Detected by Pingoru
Sep 19, 2025, 10:30 PM UTC

Affected components

tuffshed.com

Update timeline

  1. investigating Sep 19, 2025, 10:30 PM UTC

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

  2. investigating Sep 23, 2025, 06:38 PM UTC

    Our team is continuing to work with the vendor to resolve this issue.

  3. resolved Jun 09, 2026, 01:19 PM UTC

    This incident has been resolved.

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