Tuff Shed incident

IM-426 Pricing is incorrect when reloading a configuration from a email link

Critical Ongoing View vendor source →

Tuff Shed is currently experiencing a critical incident affecting tuffshed.com, which began 239d ago. The vendor's full update timeline is below.

Started
Sep 19, 2025, 10:30 PM UTC
Resolved
Ongoing
Duration
● 239d 4h
Detected by Pingoru
Sep 19, 2025, 10:30 PM UTC

Affected components

tuffshed.com

Update timeline

  1. investigating Sep 19, 2025, 10:30 PM UTC

    We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.

  2. investigating Sep 23, 2025, 06:38 PM UTC

    Our team is continuing to work with the vendor to resolve this issue.