Tuff Shed incident

IM-426 Pricing is incorrect when reloading a configuration from a email link

Tuff Shed experienced a critical incident on September 19, 2025 affecting tuffshed.com, lasting 262d 14h. The incident has been resolved; the full update timeline is below.

Started: Sep 19, 2025, 10:30 PM UTC
Resolved: Jun 09, 2026, 01:19 PM UTC
Duration: 262d 14h
Detected by Pingoru: Sep 19, 2025, 10:30 PM UTC

Affected components

tuffshed.com

Update timeline

investigating Sep 19, 2025, 10:30 PM UTC

We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
investigating Sep 23, 2025, 06:38 PM UTC

Our team is continuing to work with the vendor to resolve this issue.
resolved Jun 09, 2026, 01:19 PM UTC

This incident has been resolved.