"TrustID IDP Service (TrustID Core Services)" is Down
Timeline · 2 updates
- investigating Oct 07, 2026, 06:26 AM UTC
"TrustID IDP Service (TrustID Core Services)" is Down
- resolved Oct 07, 2026, 06:27 AM UTC
All components are Operational
TrustID Outage History
TrustID is up right nowTrustID had 21 outages in the last 2 years totaling 30h 46m of downtime — averaging 0.9 incidents per month.
There were 21 TrustID outages since November 24, 2025 totaling 30h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Component "TrustID BO Service (TrustID Core Services)" and a few other components are Down
Timeline · 4 updates
- investigating Oct 07, 2026, 06:22 AM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- investigating Oct 07, 2026, 06:22 AM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- monitoring Oct 07, 2026, 06:23 AM UTC
"TrustID BO Service (TrustID Core Services)" is Operational
- resolved Oct 07, 2026, 06:23 AM UTC
All components are Operational
"TrustID API Service (TrustID Core Services)" is Down
Timeline · 2 updates
- investigating Oct 07, 2026, 06:02 AM UTC
"TrustID API Service (TrustID Core Services)" is Down
- resolved Oct 07, 2026, 06:02 AM UTC
All components are Operational
Degraded Performances on the Production Environment
Timeline · 3 updates
- investigating Oct 07, 2026, 06:00 AM UTC
Dear Customers, We are currently experiencing degraded performances on the TrustID Production Environment . Impacted feature: All features performance are degraded Workaround: No workaround is currently available Our teams are actively investigating the issue and working to restore the service as quickly as possible. We will provide the next update by 09:30 or sooner if significant progress is made. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team
- monitoring Oct 07, 2026, 07:00 AM UTC
A fix has been deployed to production and has mitigated the issue. We are actively monitoring the system and will post a further update by 10:30 or sooner if anything changes.
- resolved Oct 07, 2026, 08:32 AM UTC
The source of the issue has been identified and blocked, which will ensure the stability of the production system. We apologize for the inconvenience.
Component "TrustID IDP Service (TrustID Core Services)" and a few other components are Down
Timeline · 8 updates
- investigating Oct 06, 2026, 06:21 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 06:21 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 06:21 PM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 06:21 PM UTC
"TrustID API Service (TrustID Core Services)" is Down
- monitoring Oct 06, 2026, 06:22 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Operational
- resolved Oct 06, 2026, 06:22 PM UTC
All components are Operational
- monitoring Oct 06, 2026, 06:22 PM UTC
"TrustID BO Service (TrustID Core Services)" is Operational
- monitoring Oct 06, 2026, 06:22 PM UTC
"TrustID API Service (TrustID Core Services)" is Operational
"TrustID SSE Service (TrustID Core Services)" is Down
Timeline · 2 updates
- investigating Oct 06, 2026, 06:16 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- resolved Oct 06, 2026, 06:16 PM UTC
All components are Operational
Component "TrustID SSE Service (TrustID Core Services)" and a few other components are Down
Timeline · 8 updates
- investigating Oct 06, 2026, 05:18 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:19 PM UTC
"TrustID API Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:19 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:19 PM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- monitoring Oct 06, 2026, 05:23 PM UTC
"TrustID API Service (TrustID Core Services)" is Operational
- monitoring Oct 06, 2026, 05:23 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Operational
- monitoring Oct 06, 2026, 05:24 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Operational
- resolved Oct 06, 2026, 05:24 PM UTC
All components are Operational
Component "TrustID API Service (TrustID Core Services)" and a few other components are Down
Timeline · 8 updates
- investigating Oct 06, 2026, 05:14 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:14 PM UTC
"TrustID API Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:15 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- investigating Oct 06, 2026, 05:15 PM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- monitoring Oct 06, 2026, 05:17 PM UTC
"TrustID API Service (TrustID Core Services)" is Operational
- monitoring Oct 06, 2026, 05:17 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Operational
- monitoring Oct 06, 2026, 05:17 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Operational
- resolved Oct 06, 2026, 05:17 PM UTC
All components are Operational
Partial Outage on the Production Environment
Timeline · 3 updates
- investigating Oct 06, 2026, 03:18 PM UTC
Dear Customers, We are currently experiencing a partial service outage on the TrustID Production Environment . Impacted feature(s): Login Workaround: No workaround is currently available Our teams are actively investigating the issue and working to restore the service as quickly as possible. We will provide the next update by 17:30 or sooner if significant progress is made. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team
- monitoring Oct 06, 2026, 03:30 PM UTC
The service is running again, and we are actively monitoring its status.
- resolved Oct 06, 2026, 03:58 PM UTC
The incident has been resolved.
"TrustID BO Service (TrustID Core Services)" is Down
Timeline · 2 updates
- investigating Oct 06, 2026, 02:47 PM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- resolved Oct 06, 2026, 02:48 PM UTC
All components are Operational
Issues on the Production Environment
Timeline · 2 updates
- identified Sep 07, 2026, 11:00 AM UTC
Dear Customers, We are currently experiencing issues on the TrustID Production Environment. This issue is causing a small fraction of our Audit Events to be lost. Our teams are actively investigating the issue and working to restore the service as quickly as possible. We will provide the next update by 15:00 , or sooner if significant progress is made. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team
- resolved Sep 07, 2026, 11:09 AM UTC
The issue is resolved.
Partial Outage on the Production environment
Timeline · 3 updates
- identified Aug 24, 2026, 11:55 AM UTC
Dear Customers, We are currently experiencing a partial service outage on the TrustID Production environment . Impacted feature: Password Reset Workaround: No workaround is currently available Our teams are actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team
- identified Aug 24, 2026, 12:18 PM UTC
As a temporary workaround, your support team can exceptionally use the "Send Action Email" function in the Backoffice with the action "Update password" . This triggers an email to the user, allowing them to set a new password themselves. This must only be done once the identity of the person contacting support has been positively verified. Unlike the standard Password Reset flow, this action does not require the end-user to pass their second factor — access to the mailbox alone is sufficient to change the password. Your support agents' identity check is therefore the only control in place, and it replaces the second factor entirely. We will let you know as soon as the standard Reset Password feature has been re-enabled.
- resolved Aug 24, 2026, 03:20 PM UTC
Dear Customers, The Password Reset feature has been re-enabled. The suggested workaround is no more necessary. Please refrain from replying directly to this message. If you detect any issues once the Maintenance is closed on our Status Page, please contact our support team via your designated email address and include all relevant details (timing, username, error messages, reproduction steps, screenshots…). Best regards, TrustID Support Team
Partial outage on the Production environment
Timeline · 2 updates
- investigating Aug 03, 2026, 01:00 PM UTC
TrustID is currently experiencing a partial outage on the production environment. The following functionality is currently unavailable or severely degraded : VideoIdent and AutoIdent. Our team is actively investigating the issue and working to restore normal service as soon as possible. No workaround is currently available. We will provide the next update by 16:30 , or earlier if more information becomes available. We apologize for the inconvenience.
- resolved Aug 03, 2026, 02:00 PM UTC
The issue with AutoIdent and VideoIdent has now been resolved
Issues with infrastructure provider on all environments
Timeline · 2 updates
- investigating Jul 08, 2026, 01:10 AM UTC
Our infrastructure provider has informed us that they are experiencing issues with one of their datacenters. They are actively investigating the issue and working to restore normal service as soon as possible. As we are in High-Availability, there should be no impact for you. We will provide the next update by 10:30 or earlier if more information becomes available. We apologize for the inconvenience.
- resolved Jul 08, 2026, 07:46 AM UTC
Our infrastructure provider has informed us that the incident was resolved.
Major outage on the Production environment
Timeline · 2 updates
- investigating May 28, 2026, 11:15 AM UTC
TrustID is currently experiencing a major outage on the production environment. The following functionality is currently unavailable or severely degraded : Login. Our team is actively investigating the issue and working to restore normal service as soon as possible. No workaround is currently available. We will provide the next update by 13:30, or earlier if more information becomes available. We apologize for the inconvenience.
- resolved May 28, 2026, 11:41 AM UTC
We are following up regarding the incident on 2026-28-05 between 12h44 and 13h14 that impacted our EPX cluster in Lausanne. This issue has now been fully addressed, and all services are operating normally. We apologize for the inconvenience, and we appreciate your patience and cooperation during this time. If you experience any further issues or have any questions, please do not hesitate to contact our support team.
Degraded Performance
Timeline · 4 updates
- investigating May 11, 2026, 07:27 AM UTC
TrustID is currently experiencing difficulties. Our team is actively working on troubleshooting and resolving those issues as soon as possible. You will be kept updated when we have more information. We apologize for the inconvenience and thank you for your patience. Your TrustID Team
- identified May 11, 2026, 08:15 AM UTC
TrustID is currently experiencing difficulties. Our team is actively working on troubleshooting and resolving those issues as soon as possible. Issue with one of their datacenter You will be kept updated when we have more information. We apologize for the inconvenience and thank you for your patience. Your TrustID Team
- monitoring May 11, 2026, 08:40 AM UTC
The issue has been mitigated. Resolution is in progress.
- resolved May 11, 2026, 02:45 PM UTC
The incident has been fully resolved on May 11th around 16:45.
Degraded Performance on TrustID Infratructure
Timeline · 2 updates
- investigating Mar 12, 2026, 07:40 AM UTC
Please be aware about the following service degradation: TrustID platform on PRODUCTION environment. Our infrastructure team is actively working on troubleshooting and resolving those issues as soon as possible. You will be kept updated when we have more information. We apologize for the inconvenience and thank you for your patience.
- resolved Mar 12, 2026, 08:20 AM UTC
The service is back and running. Please reach your contact person in case of issue. Thank you for your understanding, TrustID Development Team
Issues with TrustID
Timeline · 6 updates
- investigating Mar 03, 2026, 10:24 PM UTC
"TrustID BO Service (TrustID Core Services)" is Down
- investigating Mar 03, 2026, 10:24 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Down
- investigating Mar 03, 2026, 10:24 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Down
- monitoring Mar 03, 2026, 11:06 PM UTC
"TrustID IDP Service (TrustID Core Services)" is Operational
- monitoring Mar 03, 2026, 11:06 PM UTC
"TrustID SSE Service (TrustID Core Services)" is Operational
- resolved Mar 03, 2026, 11:06 PM UTC
All components are Operational
Infrastructure difficulties
Timeline · 2 updates
- identified Feb 26, 2026, 12:15 PM UTC
TrustID is currently experiencing difficulties. Our infrastructure team is actively working on troubleshooting and resolving those issues as soon as possible. You will be kept updated when we have more information. We apologize for the inconvenience and thank you for your patience.
- resolved Feb 26, 2026, 12:45 PM UTC
The incident is over.
TrustID is experiencing difficulties
Timeline · 2 updates
- investigating Nov 25, 2025, 10:00 AM UTC
TrustID is experiencing some issues at the moment. The team is working on restoring the service as soon as possible.
- resolved Nov 25, 2025, 10:50 AM UTC
The service has been restored. We apologize for the inconvenience.
TrustID is experiencing performance issues
Timeline · 3 updates
- investigating Nov 24, 2025, 01:00 PM UTC
TrustID is experiencing some performance issues at the moment. The team is working on restoring the usual system performances.
- investigating Nov 24, 2025, 03:28 PM UTC
We are still working on resolving those issues.
- resolved Nov 24, 2025, 06:41 PM UTC
The performances are back to normal.