TrustID incident

Degraded Performances on the Production Environment

Minor Resolved View vendor source →

TrustID experienced a minor incident on October 7, 2026, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 06:00 AM UTC
Resolved
Oct 07, 2026, 08:32 AM UTC
Duration
2h 32m
Detected by Pingoru
Oct 07, 2026, 06:00 AM UTC

Update timeline

  1. investigating Oct 07, 2026, 06:00 AM UTC

    Dear Customers, We are currently experiencing degraded performances on the TrustID Production Environment . Impacted feature: All features performance are degraded Workaround: No workaround is currently available Our teams are actively investigating the issue and working to restore the service as quickly as possible. We will provide the next update by 09:30 or sooner if significant progress is made. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team

  2. monitoring Oct 07, 2026, 07:00 AM UTC

    A fix has been deployed to production and has mitigated the issue. We are actively monitoring the system and will post a further update by 10:30 or sooner if anything changes.

  3. resolved Oct 07, 2026, 08:32 AM UTC

    The source of the issue has been identified and blocked, which will ensure the stability of the production system. We apologize for the inconvenience.