TrustID experienced a major incident on September 7, 2026, lasting 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 07, 2026, 11:00 AM UTC
Dear Customers, We are currently experiencing issues on the TrustID Production Environment. This issue is causing a small fraction of our Audit Events to be lost. Our teams are actively investigating the issue and working to restore the service as quickly as possible. We will provide the next update by 15:00 , or sooner if significant progress is made. We apologize for the inconvenience and thank you for your patience. Kind regards, TrustID Support Team
- resolved Sep 07, 2026, 11:09 AM UTC
The issue is resolved.