- Detected by Pingoru
- May 04, 2026, 03:11 PM UTC
- Resolved
- May 05, 2026, 05:12 PM UTC
- Duration
- 1d 2h
Affected: TrueCommerce B2B Trading NetworkTrueCommerce B2B Warehouse Support SiteTrueCommerce B2B Integrator
Timeline · 2 updates
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identified May 04, 2026, 03:11 PM UTC
Email Delivery Advisory (Proofpoint Customers Only) Proofpoint has temporarily blocked a B2BGateway mail server IP (74.118.73.43) due to spam filtering rules. This impacts only B2BGateway customers using Proofpoint. The IP is not listed on other major blocklists. We have opened a request with Proofpoint to remove the block and are actively monitoring. Customers may also submit a request with Proofpoint to help expedite resolution: https://www.proofpoint.com/us/ipcheck Please note, all Support tickets or New Partner Implementation notes are still available to view and respond to on the B2BGateway Portal.
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resolved May 05, 2026, 05:12 PM UTC
Proofpoint has removed the block on our IP 74.118.73.43.
Read the full incident report →
- Detected by Pingoru
- Mar 08, 2026, 09:13 PM UTC
- Resolved
- Mar 08, 2026, 09:13 PM UTC
- Duration
- —
Affected: TrueCommerce Home
Timeline · 1 update
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resolved Mar 08, 2026, 09:13 PM UTC
Following the completion of TrueCommerce’s scheduled monthly maintenance, we identified a processing delay affecting TrueCommerce Home on March 8th, 2026. The delay occurred between 7:45 AM ET and 11:00 AM ET and has since been fully resolved. This incident resulted only in delayed processing. All transactions submitted during this time window were transmitted successfully. We apologize for any inconvenience this may have caused. If you have questions or experience any issues related to this incident, please contact our Support team at [email protected]. Thank you for your understanding.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 11:50 PM UTC
- Resolved
- Feb 28, 2026, 01:17 AM UTC
- Duration
- 1h 27m
Affected: TrueCommerce Home
Timeline · 4 updates
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investigating Feb 27, 2026, 11:50 PM UTC
We are currently experiencing delays in transaction processing for TrueCommerce Home. The team is actively reviewing and will provide updates as we work to restore to standard processing times.
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investigating Feb 28, 2026, 12:26 AM UTC
We are continue to investigate the incident. Transactions are processing but delayed.
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monitoring Feb 28, 2026, 01:16 AM UTC
A fix has been implemented, and the team is actively monitoring the situation. Transaction processing has returned to normal operating times.
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resolved Feb 28, 2026, 01:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 05:49 PM UTC
- Resolved
- Jan 06, 2026, 06:53 PM UTC
- Duration
- 1h 3m
Affected: Pack & Ship
Timeline · 3 updates
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investigating Jan 06, 2026, 05:49 PM UTC
Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment. We are working with our engineering team now on this to resolve it asap.
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investigating Jan 06, 2026, 06:51 PM UTC
We are continuing to investigate this issue.
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resolved Jan 06, 2026, 06:53 PM UTC
We have recycled the appropriate services and verified with customers the application is now fully restored. We are actively working with engineering team to prevent in the future.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 10:39 PM UTC
- Resolved
- Jan 06, 2026, 01:00 AM UTC
- Duration
- 2h 20m
Affected: Transaction Manager
Timeline · 5 updates
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investigating Jan 05, 2026, 10:39 PM UTC
We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.
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investigating Jan 05, 2026, 11:35 PM UTC
We are continuing to investigate the issue.
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identified Jan 06, 2026, 12:01 AM UTC
The issue has been identified and the team is actively working on a fix.
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monitoring Jan 06, 2026, 12:23 AM UTC
A fix has been implemented and the team is actively monitoring.
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resolved Jan 06, 2026, 01:00 AM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 02:30 PM UTC
- Resolved
- Dec 02, 2025, 05:08 PM UTC
- Duration
- 2h 37m
Affected: Transaction Manager
Timeline · 3 updates
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investigating Dec 02, 2025, 02:30 PM UTC
We are currently experiencing an issue that may affect event processing including, general navigation, exports, imports, and viewing or editing transactions. The impact may occur intermittently, and not all events will be affected. The team is actively investigating.
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monitoring Dec 02, 2025, 02:40 PM UTC
The issues has been resolved. All event processing is restored. The team will continue to monitor.
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resolved Dec 02, 2025, 05:08 PM UTC
This incident has been marked as resolved following a period of monitoring. No impact to transaction processing was observed. The issue was resolved on Tuesday, December 2nd at 9:40 AM EST.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 12:40 AM UTC
- Resolved
- Sep 05, 2025, 01:49 AM UTC
- Duration
- 1h 8m
Affected: Transaction ManagerTrueCommerce TCNet Internal FTP & SFTP
Timeline · 4 updates
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investigating Sep 05, 2025, 12:40 AM UTC
We are currently experiencing connectivity issues with our SFTP.truecommerce.com connection. This is impacting both integration SFTP connectivity as well as trading partner connectivity. The team is actively working to restore connectivity.
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investigating Sep 05, 2025, 12:41 AM UTC
We are continuing to investigate this issue.
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monitoring Sep 05, 2025, 01:23 AM UTC
The issue has been resolved. The team is actively monitoring.
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resolved Sep 05, 2025, 01:49 AM UTC
The issue has been resolved. Transaction processing has been restored for SFTP connections. Other connections like AS2 were not impacted during this incident.
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2025, 08:08 PM UTC
- Resolved
- Aug 22, 2025, 11:31 PM UTC
- Duration
- 3h 22m
Affected: Transaction Manager
Timeline · 3 updates
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investigating Aug 22, 2025, 08:08 PM UTC
We are currently experiencing an intermittent issue with access to Foundry applications after login. Users may experience delay loading pages or receive an error message. The TrueCommerce technology team is currently investigating
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monitoring Aug 22, 2025, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 22, 2025, 11:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2025, 01:22 PM UTC
- Resolved
- Aug 07, 2025, 04:59 PM UTC
- Duration
- 3h 36m
Affected: Transaction Manager
Timeline · 5 updates
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investigating Aug 07, 2025, 01:22 PM UTC
We are currently investigating an issue that is preventing some users from logging in to TrueCommerce Foundry. Please note that not all customers are affected.
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investigating Aug 07, 2025, 02:11 PM UTC
The login issue remains intermittent and we're still investigating. There is no impact to network transaction processing.
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investigating Aug 07, 2025, 02:57 PM UTC
The team continues to investigate the intermittent login issue with TrueCommerce Foundry. There is no impact to network transaction processing.
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monitoring Aug 07, 2025, 04:05 PM UTC
A fix has been implemented, and login access to TrueCommerce Foundry has been restored for affected users. Our team will continue to monitor the situation to ensure full resolution.
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resolved Aug 07, 2025, 04:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2025, 07:14 PM UTC
- Resolved
- May 29, 2025, 01:58 AM UTC
- Duration
- 6h 43m
Affected: TrueCommerce TCNet AS2TrueCommerce TCNet Internal FTP & SFTP
Timeline · 3 updates
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investigating May 28, 2025, 07:14 PM UTC
We are currently experiencing latency in processing transactions on TC.Net. Transactions starting around 12:30 PM ET were impacted. Our engineering team is actively investigating the issue and monitoring system performance closely.
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investigating May 28, 2025, 09:44 PM UTC
We are continuing to investigate this issue. Transactions are processing but experiencing latency.
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resolved May 29, 2025, 01:58 AM UTC
We are continuing to monitor.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 02:27 PM UTC
- Resolved
- Apr 29, 2025, 01:59 AM UTC
- Duration
- 11h 31m
Affected: Transaction ManagerTrueCommerce TCNet AS2TrueCommerce TCNet Internal FTP & SFTP
Timeline · 4 updates
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monitoring Apr 28, 2025, 02:27 PM UTC
TrueCommerce experienced a technical issue following our monthly security and software maintenance event that resulted in latency processing a subset of transactions on the network. Not all customers or transactions were impacted. The issue started at 2:00 a.m. ET on Sunday, April 27th and the issue was identified and confirmed resolved at 7:30 a.m. ET on Monday April 28th. All impacted transactions are being reprocessed and our technical team is monitoring to confirm successful reprocessing. Out of an abundance of caution, TrueCommerce recommends validating for duplicate transactions.
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monitoring Apr 28, 2025, 05:03 PM UTC
The team is continuing to resend transactions that were delayed.
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monitoring Apr 28, 2025, 09:48 PM UTC
We have now successfully resent all critical transactions and are continuing to resend delayed functional acknowledgments.
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resolved Apr 29, 2025, 01:59 AM UTC
All transactions have been successfully resent and the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2025, 07:06 PM UTC
- Resolved
- Apr 21, 2025, 07:58 PM UTC
- Duration
- 52m
Affected: TrueCommerce B2B Trading Network
Timeline · 2 updates
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monitoring Apr 21, 2025, 07:06 PM UTC
We currently experiencing an AS2 connectivity issues with the B2B Gateway network impacting transaction processing on Monday April 21st starting approximately at 2:00 PM Est. The TrueCommerce technical teams are performing maintenance to address the issue and connectivity. It is our goal that this maintenance will resolve the intermittent communication delays permanently. We apologize for any inconvenience.
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resolved Apr 21, 2025, 07:58 PM UTC
AS2 connectivity appears to be restored and we are seeing positive results from early monitoring. Thank you again for your patience and if you have any concerns, please use the support function in the B2B Gateway portal. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2025, 02:16 PM UTC
- Resolved
- Jan 15, 2025, 03:17 PM UTC
- Duration
- 1h
Affected: Pack & Ship
Timeline · 3 updates
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investigating Jan 15, 2025, 02:16 PM UTC
We are currently investigating an issue with Pack & Ship that is prevents shipments from being able to be fulfilled.
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monitoring Jan 15, 2025, 03:13 PM UTC
A fix has been implemented and processes have been restored. The team will continue to monitor.
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resolved Jan 15, 2025, 03:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2024, 02:48 PM UTC
- Resolved
- Nov 19, 2024, 10:42 PM UTC
- Duration
- 7h 53m
Affected: Transaction ManagerPack & ShipTrueCommerce Home
Timeline · 13 updates
Read the full incident report →
Critical November 14, 2024 - Detected by Pingoru
- Nov 14, 2024, 01:44 PM UTC
- Resolved
- Nov 14, 2024, 03:13 PM UTC
- Duration
- 1h 29m
Affected: Transaction Manager
Timeline · 4 updates
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investigating Nov 14, 2024, 01:44 PM UTC
We are currently experiencing an issue logging into Foundry. The team is actively reviewing.
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investigating Nov 14, 2024, 02:35 PM UTC
The team continues to investigate the issue.
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monitoring Nov 14, 2024, 02:47 PM UTC
A fix has been implemented and the team is monitoring.
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resolved Nov 14, 2024, 03:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2024, 04:45 PM UTC
- Resolved
- Oct 31, 2024, 06:00 PM UTC
- Duration
- 1h 15m
Affected: TrueCommerce Home
Timeline · 2 updates
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investigating Oct 31, 2024, 04:45 PM UTC
We are currently investigating an issue where the TrueCommerce Home file communication was interrupted. We will update shortly once we diagnose the root cause.
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resolved Oct 31, 2024, 06:00 PM UTC
The incident has been resolved. There might be some latency as file transfers resume, our team will continue to monitor the servers. Please reach out to support if you have any questions or concerns.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2024, 05:37 PM UTC
- Resolved
- Oct 27, 2024, 06:05 PM UTC
- Duration
- 27m
Affected: Transaction ManagerTrueCommerce TCNet AS2
Timeline · 4 updates
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investigating Oct 27, 2024, 05:37 PM UTC
We experiencing an issue with our trading network servers. There is no current impact to transaction processing, however there will be brief interruption accessing Transaction Manager starting at 1:45 PM Est to 2:00 PM Est to address the issue.
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monitoring Oct 27, 2024, 05:58 PM UTC
A fix has been implemented and the issue is resolved. The team is monitoring.
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monitoring Oct 27, 2024, 05:58 PM UTC
We are continuing to monitor for any further issues.
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resolved Oct 27, 2024, 06:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2024, 06:00 PM UTC
- Resolved
- Oct 16, 2024, 07:00 PM UTC
- Duration
- 1h
Affected: TrueCommerce Home
Timeline · 4 updates
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investigating Oct 16, 2024, 06:00 PM UTC
We are currently investigating an issue with the Webservices functionality. We will update this thread with more information as we continue the investigation.
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investigating Oct 16, 2024, 06:36 PM UTC
We are continuing to investigate this issue.
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identified Oct 16, 2024, 06:36 PM UTC
Our team has identified the issue and we are putting a fix in place. We anticipate another update at 3:00 EST.
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resolved Oct 16, 2024, 07:00 PM UTC
This incident appears to be resolved. If you continue to see errors using our services, please reach out to [email protected]. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2024, 06:31 PM UTC
- Resolved
- Oct 09, 2024, 08:40 PM UTC
- Duration
- 2h 8m
Affected: TrueCommerce B2B Warehouse Support Site
Timeline · 3 updates
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investigating Oct 09, 2024, 06:31 PM UTC
We are currently investigating an issue regarding the B2B Gateway Warehouse Support site functionality regarding printing labels. We're currently investigating the issue and will keep this channel updated with status updates.
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investigating Oct 09, 2024, 06:33 PM UTC
We are continuing to investigate this issue.
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resolved Oct 09, 2024, 08:40 PM UTC
This incident has been resolved. Please contact support if you have any difficulties.
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2024, 01:45 PM UTC
- Resolved
- Oct 04, 2024, 05:43 PM UTC
- Duration
- 3h 58m
Affected: Transaction Manager
Timeline · 4 updates
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investigating Oct 04, 2024, 01:45 PM UTC
We are currently investigating an issue with the Account Management Portal loading. This does not impact using Transaction Manager or other TrueCommerce Foundry products. The team is actively investigating.
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investigating Oct 04, 2024, 02:58 PM UTC
We are continuing to investigate the issue and work on a resolution.
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monitoring Oct 04, 2024, 03:27 PM UTC
A fix has been implemented and the team is monitoring.
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resolved Oct 04, 2024, 05:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2024, 12:17 PM UTC
- Resolved
- Sep 17, 2024, 12:31 PM UTC
- Duration
- 13m
Affected: Pack & Ship
Timeline · 3 updates
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investigating Sep 17, 2024, 12:17 PM UTC
We're currently experiencing issues with the shipment screen not loading for Pack and Ship. The team is actively investigating.
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monitoring Sep 17, 2024, 12:26 PM UTC
This issue has been fixed and the team is monitoring.
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resolved Sep 17, 2024, 12:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 06, 2024, 01:20 AM UTC
- Resolved
- Sep 06, 2024, 02:18 AM UTC
- Duration
- 57m
Affected: Transaction Manager
Timeline · 3 updates
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investigating Sep 06, 2024, 01:20 AM UTC
We are currently investigating an issue with file integration delays with cloud SFTP\FTP. The team is currently investigating to resolve the issue.
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monitoring Sep 06, 2024, 02:08 AM UTC
The issue has been resolved and transactions are processing successfully. The team will continue to monitor.
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resolved Sep 06, 2024, 02:18 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2024, 12:40 PM UTC
- Resolved
- Sep 03, 2024, 01:16 PM UTC
- Duration
- 36m
Affected: Pack & Ship
Timeline · 3 updates
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investigating Sep 03, 2024, 12:40 PM UTC
We're currently experiencing issues with the shipment screen not loading for Pack and Ship. The team is actively investigating.
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monitoring Sep 03, 2024, 12:59 PM UTC
The issue is resolved and the team is monitoring.
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resolved Sep 03, 2024, 01:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2024, 08:31 PM UTC
- Resolved
- Aug 01, 2024, 02:43 AM UTC
- Duration
- 6h 11m
Affected: TrueCommerce TCNet AS2
Timeline · 2 updates
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identified Jul 31, 2024, 08:31 PM UTC
We experienced an issue related to sending outbound files via AS2 on Wednesday July 31st between 11:20 a.m. Est and 1:45 p.m. Est. Delayed transactions are currently being resent. We apologize for any inconvenience.
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resolved Aug 01, 2024, 02:43 AM UTC
All files have been resent.
Read the full incident report →
- Detected by Pingoru
- May 23, 2024, 02:38 PM UTC
- Resolved
- May 23, 2024, 03:39 PM UTC
- Duration
- 1h
Affected: Transaction Manager
Timeline · 3 updates
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identified May 23, 2024, 02:38 PM UTC
The Foundry page is taking a longer time to load due to accessing the image of the day. The page will load but will take longer than normal. The team is actively reviewing.
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monitoring May 23, 2024, 03:12 PM UTC
The Foundry login page is now loading as expected. The image is not loading at this time.
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resolved May 23, 2024, 03:39 PM UTC
This incident has been resolved.
Read the full incident report →
