TrueCommerce incident

Outbound Transaction Manager file integration import

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on January 5, 2026 affecting Transaction Manager, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 10:39 PM UTC
Resolved
Jan 06, 2026, 01:00 AM UTC
Duration
2h 20m
Detected by Pingoru
Jan 05, 2026, 10:39 PM UTC

Affected components

Transaction Manager

Update timeline

  1. investigating Jan 05, 2026, 10:39 PM UTC

    We are currently investigating an issue with outbound flat file transactions importing into Transaction Manager. Transactions are failing to import and be sent. Our team is actively working to resolve the issue.

  2. investigating Jan 05, 2026, 11:35 PM UTC

    We are continuing to investigate the issue.

  3. identified Jan 06, 2026, 12:01 AM UTC

    The issue has been identified and the team is actively working on a fix.

  4. monitoring Jan 06, 2026, 12:23 AM UTC

    A fix has been implemented and the team is actively monitoring.

  5. resolved Jan 06, 2026, 01:00 AM UTC

    This incident is resolved.