TrueCommerce experienced a minor incident on August 7, 2025 affecting Transaction Manager, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2025, 01:22 PM UTC
We are currently investigating an issue that is preventing some users from logging in to TrueCommerce Foundry. Please note that not all customers are affected.
- investigating Aug 07, 2025, 02:11 PM UTC
The login issue remains intermittent and we're still investigating. There is no impact to network transaction processing.
- investigating Aug 07, 2025, 02:57 PM UTC
The team continues to investigate the intermittent login issue with TrueCommerce Foundry. There is no impact to network transaction processing.
- monitoring Aug 07, 2025, 04:05 PM UTC
A fix has been implemented, and login access to TrueCommerce Foundry has been restored for affected users. Our team will continue to monitor the situation to ensure full resolution.
- resolved Aug 07, 2025, 04:59 PM UTC
This incident has been resolved.