TrueCommerce experienced a minor incident on December 2, 2025 affecting Transaction Manager, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Manager
Update timeline
- investigating Dec 02, 2025, 02:30 PM UTC
We are currently experiencing an issue that may affect event processing including, general navigation, exports, imports, and viewing or editing transactions. The impact may occur intermittently, and not all events will be affected. The team is actively investigating.
- monitoring Dec 02, 2025, 02:40 PM UTC
The issues has been resolved. All event processing is restored. The team will continue to monitor.
- resolved Dec 02, 2025, 05:08 PM UTC
This incident has been marked as resolved following a period of monitoring. No impact to transaction processing was observed. The issue was resolved on Tuesday, December 2nd at 9:40 AM EST.