TrueCommerce experienced a minor incident on February 27, 2026 affecting TrueCommerce Home, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
TrueCommerce Home
Update timeline
- investigating Feb 27, 2026, 11:50 PM UTC
We are currently experiencing delays in transaction processing for TrueCommerce Home. The team is actively reviewing and will provide updates as we work to restore to standard processing times.
- investigating Feb 28, 2026, 12:26 AM UTC
We are continue to investigate the incident. Transactions are processing but delayed.
- monitoring Feb 28, 2026, 01:16 AM UTC
A fix has been implemented, and the team is actively monitoring the situation. Transaction processing has returned to normal operating times.
- resolved Feb 28, 2026, 01:17 AM UTC
This incident has been resolved.