TrueCommerce incident

TC.Net Transaction Latency

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on May 28, 2025 affecting TrueCommerce TCNet AS2 and TrueCommerce TCNet Internal FTP & SFTP, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 07:14 PM UTC
Resolved
May 29, 2025, 01:58 AM UTC
Duration
6h 43m
Detected by Pingoru
May 28, 2025, 07:14 PM UTC

Affected components

TrueCommerce TCNet AS2TrueCommerce TCNet Internal FTP & SFTP

Update timeline

  1. investigating May 28, 2025, 07:14 PM UTC

    We are currently experiencing latency in processing transactions on TC.Net. Transactions starting around 12:30 PM ET were impacted. Our engineering team is actively investigating the issue and monitoring system performance closely.

  2. investigating May 28, 2025, 09:44 PM UTC

    We are continuing to investigate this issue. Transactions are processing but experiencing latency.

  3. resolved May 29, 2025, 01:58 AM UTC

    We are continuing to monitor.