TrueCommerce incident

Pack & Ship shipping services encountering blocking error preventing shipping.

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on January 6, 2026 affecting Pack & Ship, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 05:49 PM UTC
Resolved
Jan 06, 2026, 06:53 PM UTC
Duration
1h 3m
Detected by Pingoru
Jan 06, 2026, 05:49 PM UTC

Affected components

Pack & Ship

Update timeline

  1. investigating Jan 06, 2026, 05:49 PM UTC

    Other parts of the Pack & Ship application are working, but the shipping portion is blocked with this error at the moment. We are working with our engineering team now on this to resolve it asap.

  2. investigating Jan 06, 2026, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 06, 2026, 06:53 PM UTC

    We have recycled the appropriate services and verified with customers the application is now fully restored. We are actively working with engineering team to prevent in the future.