TrueCommerce experienced a major incident on September 5, 2025 affecting Transaction Manager and TrueCommerce TCNet Internal FTP & SFTP, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction ManagerTrueCommerce TCNet Internal FTP & SFTP
Update timeline
- investigating Sep 05, 2025, 12:40 AM UTC
We are currently experiencing connectivity issues with our SFTP.truecommerce.com connection. This is impacting both integration SFTP connectivity as well as trading partner connectivity. The team is actively working to restore connectivity.
- investigating Sep 05, 2025, 12:41 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 05, 2025, 01:23 AM UTC
The issue has been resolved. The team is actively monitoring.
- resolved Sep 05, 2025, 01:49 AM UTC
The issue has been resolved. Transaction processing has been restored for SFTP connections. Other connections like AS2 were not impacted during this incident.