- Detected by Pingoru
- Jun 01, 2026, 04:53 PM UTC
- Resolved
- Jun 01, 2026, 04:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 01, 2026, 04:53 PM UTC
Between 11:45 AM and 12:00 PM EST (4:45 PM – 5:00 PM BST), we experienced a brief service disruption affecting some European customers whose requests route through our EU AWS environment. The disruption was caused by an infrastructure change that led to connection failures. Our engineering team quickly implemented a workaround, and full connectivity was successfully restored by 12:00 PM EST (5:00 PM BST). We are currently reviewing the infrastructure change to safely reapply it, while simultaneously enhancing our internal configurations to prevent a recurrence of this issue.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 12:27 PM UTC
- Resolved
- May 29, 2026, 09:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 29, 2026, 12:27 PM UTC
Starting at 05:30 EDT (10:30 BST), Trimble internal alerts identified latency in some routing requests received via our PCMiler Web Services APIs. The Trimble engineering team immediately responded and resolved the issue by 06:15 EDT (11:15 BST). The service continues to be closely monitored, and we do not expect any recurrence. Further investigations will take place to identify future improvements.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 03:53 PM UTC
- Resolved
- May 04, 2026, 04:21 PM UTC
- Duration
- 28m
Affected: Content ToolsPC*MILER WebRouteReporterWeb Tools Authentication (Trimble Identity)
Timeline · 2 updates
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investigating May 04, 2026, 03:53 PM UTC
We are currently investigating reports of login failures affecting multiple web-based tools. Users may experience errors when attempting to authenticate via Trimble ID. Our engineering team is looking into the root cause and we will provide an update as soon as more information is available.
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resolved May 04, 2026, 04:21 PM UTC
This incident has been resolved. Authentication services for all web-based tools have been fully restored. We have verified that users are once again able to log in via Trimble ID. We apologize for the disruption to your workflow.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 07:24 PM UTC
- Resolved
- Apr 20, 2026, 09:11 PM UTC
- Duration
- 1h 47m
Affected: RouteReporter
Timeline · 3 updates
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investigating Apr 20, 2026, 07:24 PM UTC
We are currently investigating reports of intermittent failures and inconsistent data returns within the Route Reporter API on our AWS environment. Our engineering team has identified a database issue and is actively performing repairs.
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identified Apr 20, 2026, 08:12 PM UTC
We are continuing to work on the performance issues affecting the Route Reporter API on AWS. Our team is currently performing system-level optimizations to stabilize the environment.
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resolved Apr 20, 2026, 09:11 PM UTC
The system optimizations are complete, and the Route Reporter API on AWS has been fully stabilized. All services are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:18 PM UTC
- Resolved
- Apr 13, 2026, 05:42 PM UTC
- Duration
- 1h 24m
Affected: Trimble MAPS (formerly ALK Maps)
Timeline · 4 updates
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investigating Apr 13, 2026, 04:18 PM UTC
We are currently investigating reports of increased latency when loading Satellite Imagery across Trimble MAPS platforms. Users may experience slower-than-usual rendering or "patchy" tile loading in the map view. We are working to identify the root cause and will provide an update as soon as more information is available.
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monitoring Apr 13, 2026, 04:44 PM UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
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monitoring Apr 13, 2026, 05:17 PM UTC
A fix has been implemented and we are seeing a return to normal performance levels for Satellite Imagery. Map tiles are currently rendering within expected timeframes. We will continue to monitor the stability of the service before declaring full resolution.
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resolved Apr 13, 2026, 05:42 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 02:24 PM UTC
- Resolved
- Jan 27, 2026, 05:31 PM UTC
- Duration
- 3h 6m
Affected: PC*MILER Web ServicesPC*MILER Web
Timeline · 2 updates
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monitoring Jan 27, 2026, 02:24 PM UTC
We are seeing occasional increase in latency on Routing service. The latency remains higher for around 5 mins before recovering. This started around 07:52 AM EST with the last one observed at 08:50. We are actively monitoring the servers and scaling as necessary. Apologize for any inconvenience. If you require immediate assistance, please contact our Support Team.
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resolved Jan 27, 2026, 05:31 PM UTC
We have resolved the latency issue and confirm that the latency spikes from this morning are no longer occurring.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 09:49 AM UTC
- Resolved
- Jan 06, 2026, 12:13 PM UTC
- Duration
- 2h 23m
Affected: Licensing and Activation Services
Timeline · 3 updates
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investigating Jan 06, 2026, 09:49 AM UTC
We are investigating reports of errors when accessing the Assets page within Account Manager. This issue is also intermittently impacting CoPilot activations via API. Our engineering team is currently diagnosing the root cause, and we will provide an update as soon as more information is available.
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monitoring Jan 06, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results
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resolved Jan 06, 2026, 12:13 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 08:37 PM UTC
- Resolved
- Dec 04, 2025, 10:23 PM UTC
- Duration
- 2d 1h
Affected: Hyperlocal Weather
Timeline · 3 updates
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identified Dec 02, 2025, 08:37 PM UTC
Some customers may be currently receiving non-updated data within the Weather Alerts Report service. We are actively investigating the issue, which is related to an outage in our primary National Weather Importer. We have identified the problem and our engineers are working diligently to resolve it and restore real-time data flow. We apologize for any inconvenience this may cause. We will provide daily updates until this issue is fully resolved. If you require immediate assistance, please contact our Support Team at [email protected].
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identified Dec 03, 2025, 07:56 PM UTC
We are continuing to work resolving this issue ASAP and will provide updates regularly and as soon as new information is available.
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resolved Dec 04, 2025, 10:23 PM UTC
We have updated the weather service and validated that it is working as intended. We apologize for any inconvenience and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 03:01 PM UTC
- Resolved
- Nov 13, 2025, 03:35 PM UTC
- Duration
- 33m
Affected: PC*MILER Web ServicesCoPilot FleetPortal ServicesHyperlocal WeatherContent ToolsTrip Management
Timeline · 3 updates
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investigating Nov 13, 2025, 03:01 PM UTC
Some customers are experiencing latency in notifications from CoPilot Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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monitoring Nov 13, 2025, 03:09 PM UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
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resolved Nov 13, 2025, 03:35 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:35 PM UTC
- Resolved
- Oct 29, 2025, 08:57 PM UTC
- Duration
- 3h 21m
Affected: CoPilot FleetPortal ServicesTrimble MAPS (formerly ALK Maps)Content ToolsPC*MILER Web
Timeline · 6 updates
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investigating Oct 29, 2025, 04:14 PM UTC
Some customers are experiencing increased latency on the Map Tiles Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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investigating Oct 29, 2025, 05:35 PM UTC
Our investigation into the Map Tiles Service latency has progressed. We have successfully restored performance for standard map tiles. However, we have identified a related outage affecting several services. Our team is actively working to resolve issues with the following: -Satellite Imagery tiles (Unavailable for AWS and Azure) -Fleet service (Unavailable for customers hosted in Azure) -Places service (Unavailable for customers hosted in Azure) We are treating this with the highest priority and will post another update as soon as more information is available or services are restored. We sincerely apologize for this disruption. If you are experiencing issues with services not listed here or require immediate assistance, please contact our Support Team.
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investigating Oct 29, 2025, 06:26 PM UTC
We have successfully resolved the issue affecting Satellite Imagery tiles, and this service is now fully restored. Our team is continuing to work with top priority to resolve the remaining issues affecting the following services: -Fleet service (Unavailable for customers hosted in Azure) -Places service (Unavailable for customers hosted in Azure) We appreciate your patience and sincerely apologize for this ongoing disruption. We will post another update as soon as these services are restored or more information is available. If you require immediate assistance, please contact our Support Team.
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monitoring Oct 29, 2025, 06:38 PM UTC
The fix for the issue with Microsoft Azure Front Door has been deployed, and they are now in the process of restoring services. We are closely monitoring the situation to ensure stability.
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monitoring Oct 29, 2025, 08:35 PM UTC
The fix for the issue with Microsoft Azure Front Door has been deployed, and they are now in the process of restoring services. We are closely monitoring the situation to confirm resolution and ensure stability.
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resolved Oct 29, 2025, 08:57 PM UTC
Trimble services have been restored following the application of a fix by Microsoft. We will continue to monitor to ensure service stability. We apologize for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:04 AM UTC
- Resolved
- Oct 20, 2025, 12:11 PM UTC
- Duration
- 2h 6m
Affected: PC*MILER Web ServicesCoPilot FleetPortal ServicesTrimble MAPS (formerly ALK Maps)Licensing and Activation ServicesPC*MILER Web Services - Route Matrix & Time Window Optimization ServicesContent ToolsPC*MILER WebSmartDelivery
Timeline · 4 updates
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identified Oct 20, 2025, 10:04 AM UTC
Multiple Trimble services have been experiencing high latency and errors as the result of a major network outage affecting our hosting data centres. This network incident has impacted many other public hosted services, web sites and messaging services. Data centre engineers have now identified an issue and deployed a fix. With the large scale of pending transactions, it may take some time to confirm that this is fully effective. If you require immediate assistance, please contact our Support Team.
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monitoring Oct 20, 2025, 10:53 AM UTC
The fix applied by data centre engineers has proven effective and service performance is now returning to normal levels. Engineers continue to monitor performance with a heightened level of vigilance.
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monitoring Oct 20, 2025, 11:53 AM UTC
The fix applied by data centre engineers continues to be monitored. We continue to experience an issue where multiple maptile endpoints are currently down. This is causing disruptions for services that rely on these endpoints, which may be unavailable or experiencing errors. Our engineers are actively working to identify the root cause and restore full functionality. All other services are currently in a monitoring status. We will provide another update as more information becomes available. If you require immediate assistance, please contact our Support Team.
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resolved Oct 20, 2025, 12:11 PM UTC
A period of stable operation has now been observed. This incident is being resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 03:03 PM UTC
- Resolved
- Oct 15, 2025, 04:18 PM UTC
- Duration
- 1h 14m
Affected: Content ToolsPC*MILER Web
Timeline · 3 updates
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investigating Oct 15, 2025, 03:03 PM UTC
We've confirmed a critical login issue affecting end-users attempting to sign in via TID (Trimble Identity) on desktop applications running Windows versions ending in 6899. We sincerely apologize for this unexpected disruption. Crucial Advice: We are asking all integrators and customers (requiring announcements by our integrators) not to upgrade to the affected Windows versions at this time to prevent disruption with desktop app logins.
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investigating Oct 15, 2025, 03:04 PM UTC
We are continuing to investigate this issue.
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resolved Oct 15, 2025, 04:18 PM UTC
We strongly recommend to our integrators to pass the below instructions to the affected end-users. -In your Windows 11 session, go to "Start", type "update" and click on "Check for updates" -Turn off automatic updates -Select "Update history" -scroll down and select "Uninstall updates" -See if you can see KB5066835 in this list and select to uninstall it After restarting your pc, you should now be able to log in again. If not, repeat the process with KB5065789 and try again. Please remember that you have now turned off automatic updates! Follow info about KB5066835 online and as soon as you see there is a fix from Microsoft, update your pc and turn on automatic updates again!
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 09:00 AM UTC
- Resolved
- Oct 15, 2025, 09:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 15, 2025, 03:13 PM UTC
Between 4:43 AM EST and 9:30 AM EST, we experienced an issue that resulted in missing images for our Satellite Imagery service. Our engineering team has identified the root cause and has fully resolved the issue. All services are now operating normally. We apologize for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 09:24 AM UTC
- Resolved
- Sep 23, 2025, 11:24 AM UTC
- Duration
- 1h 59m
Affected: PC*MILER Web ServicesPC*MILER Web
Timeline · 4 updates
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investigating Sep 23, 2025, 09:24 AM UTC
Customers are experiencing an outage of the PCMiler Routing Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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identified Sep 23, 2025, 10:32 AM UTC
Engineers have identified an issue with a currency conversion service triggering overall routing call timeouts. They have disabled this service and are working to apply a fix. Whilst this is proceeding no currency conversions will be applied to routing calculations. Further updates will be sent as engineers resolve the issue. If you require immediate assistance, please contact our Support Team.
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monitoring Sep 23, 2025, 11:06 AM UTC
A fix has been deployed to the routing currency conversion component and it has been re-enabled. Routing Services have been restored and are now being monitored to confirm normal operation.
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resolved Sep 23, 2025, 11:24 AM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2025, 07:25 PM UTC
- Resolved
- Aug 05, 2025, 08:16 PM UTC
- Duration
- 50m
Affected: CoPilot TrafficPC*MILER (On Premise) Traffic Service
Timeline · 2 updates
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investigating Aug 05, 2025, 07:25 PM UTC
Customers are experiencing an outage on the Traffic Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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resolved Aug 05, 2025, 08:16 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 07:31 PM UTC
- Resolved
- Jun 12, 2025, 10:39 PM UTC
- Duration
- 3h 8m
Affected: Hyperlocal Weather
Timeline · 3 updates
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identified Jun 12, 2025, 07:31 PM UTC
Due to an issue with our Hyperlocal Weather provider, this feature is currently experiencing an outage. We will keep you updated on the status as we work towards a resolution.
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identified Jun 12, 2025, 07:52 PM UTC
We are seeing service health improve from our upstream weather provider. We are continuing to monitor the situation.
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resolved Jun 12, 2025, 10:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2025, 01:28 PM UTC
- Resolved
- Apr 13, 2025, 01:28 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 14, 2025, 01:28 PM UTC
As a result of the service issues documented on 4/11/2024 - our Trip Management API experienced a delay in notifications (ETA, OOC, and Status Updates) on 4/12 & 4/13. The delay in notifications is fully resolved as of 4/14. Please contact [email protected] with any questions.
Read the full incident report →
- Detected by Pingoru
- Apr 11, 2025, 08:51 PM UTC
- Resolved
- Apr 11, 2025, 09:26 PM UTC
- Duration
- 34m
Affected: PC*MILER Web ServicesTrimble MAPS (formerly ALK Maps)PC*MILER Web Services - Route Matrix & Time Window Optimization ServicesPC*MILER WebTrip Management
Timeline · 3 updates
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investigating Apr 11, 2025, 08:51 PM UTC
Due to issues with our primary public cloud provider - customers are experiencing an outage on the Trimble Web Services APIs. Further updates will be provided as soon as they become available.
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monitoring Apr 11, 2025, 09:19 PM UTC
Services have been restored and are now being monitored to confirm normal operation.
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resolved Apr 11, 2025, 09:26 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2025, 06:05 PM UTC
- Resolved
- Mar 27, 2025, 06:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 27, 2025, 06:05 PM UTC
On March 27, 2025, between 1:43 PM and 1:46 PM EST, Trimble Maps Services experienced increased latency on our Single Search API. This issue has since been resolved. For any questions please contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 08:01 PM UTC
- Resolved
- Mar 20, 2025, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 21, 2025, 08:01 PM UTC
On March 20, 2025, between 8:03 PM and 8:10 PM EST, Trimble Maps Services experienced an issue that prevented customer custom data from reaching Trimble Maps hosted applications. This issue has since been resolved. However, any results generated during this time period may be inaccurate if custom data was accessed via APIs For any questions please contact [email protected].
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 07:05 PM UTC
- Resolved
- Feb 27, 2025, 10:09 PM UTC
- Duration
- 3h 4m
Affected: PC*MILER Web ServicesPC*MILER Web
Timeline · 2 updates
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identified Feb 27, 2025, 07:05 PM UTC
On February 26, 2025, Trimble deployed a Web Services update that introduced an issue where the DistanceUnits parameter is not being respected in the response. This issue affects only the CalcMiles API and PCMILER 38 and older versions. PCMILER Current, NA, and WW are not impacted. To address this issue, we are rolling back the deployment. We anticipate that this rollback will be completed by approximately 7 PM EST on February 27, 2025. If you have any questions, please contact us at [email protected].
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resolved Feb 27, 2025, 10:09 PM UTC
The rollback has been completed and we can confirm this issue is now resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2025, 07:33 PM UTC
- Resolved
- Feb 26, 2025, 09:42 PM UTC
- Duration
- 2h 8m
Affected: PC*MILER Web Services - Route Matrix & Time Window Optimization Services
Timeline · 2 updates
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investigating Feb 26, 2025, 07:33 PM UTC
Some customers are experiencing increased latency on the Route Matrix API Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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resolved Feb 26, 2025, 09:42 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2024, 10:40 PM UTC
- Resolved
- Oct 17, 2024, 11:52 PM UTC
- Duration
- 1h 12m
Affected: CoPilot FleetPortal Services
Timeline · 3 updates
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investigating Oct 17, 2024, 10:40 PM UTC
Some customers are experiencing increased latency on the AWS CoPilot Fleet Services. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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monitoring Oct 17, 2024, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 17, 2024, 11:52 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 27, 2024, 07:59 PM UTC
- Resolved
- Sep 27, 2024, 08:50 PM UTC
- Duration
- 51m
Affected: Trip Management
Timeline · 3 updates
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investigating Sep 27, 2024, 07:59 PM UTC
Some customers are experiencing increased errors on Trip Management notification services starting at 2PM EST 9/27/24. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
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monitoring Sep 27, 2024, 08:22 PM UTC
A fix has been deployed. Services are now being monitored to confirm a return to normal operation.
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resolved Sep 27, 2024, 08:50 PM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2024, 01:10 PM UTC
- Resolved
- Aug 01, 2024, 10:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 01, 2024, 01:10 PM UTC
On 8/1/2024 between approximately 6:00AM and 6:30AM EST, some customers experienced increased latency on our Web Services APIs. Full service has been restored and a period of stability observed. The incident has been resolved. If you have any questions please contact [email protected].
Read the full incident report →
