Trimble MAPS incident
Service Outage - PCMiler Web Service Routing
Trimble MAPS experienced a major incident on September 23, 2025 affecting PC*MILER Web Services and PC*MILER Web, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 09:24 AM UTC
Customers are experiencing an outage of the PCMiler Routing Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- identified Sep 23, 2025, 10:32 AM UTC
Engineers have identified an issue with a currency conversion service triggering overall routing call timeouts. They have disabled this service and are working to apply a fix. Whilst this is proceeding no currency conversions will be applied to routing calculations. Further updates will be sent as engineers resolve the issue. If you require immediate assistance, please contact our Support Team.
- monitoring Sep 23, 2025, 11:06 AM UTC
A fix has been deployed to the routing currency conversion component and it has been re-enabled. Routing Services have been restored and are now being monitored to confirm normal operation.
- resolved Sep 23, 2025, 11:24 AM UTC
Full service has been restored and a period of stability observed. The incident has been resolved.