Trimble MAPS incident

Performance Issues with Route Reporter API (AWS)

Minor Resolved View vendor source →

Trimble MAPS experienced a minor incident on April 20, 2026 affecting RouteReporter, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:24 PM UTC
Resolved
Apr 20, 2026, 09:11 PM UTC
Duration
1h 47m
Detected by Pingoru
Apr 20, 2026, 07:24 PM UTC

Affected components

RouteReporter

Update timeline

  1. investigating Apr 20, 2026, 07:24 PM UTC

    We are currently investigating reports of intermittent failures and inconsistent data returns within the Route Reporter API on our AWS environment. Our engineering team has identified a database issue and is actively performing repairs.

  2. identified Apr 20, 2026, 08:12 PM UTC

    We are continuing to work on the performance issues affecting the Route Reporter API on AWS. Our team is currently performing system-level optimizations to stabilize the environment.

  3. resolved Apr 20, 2026, 09:11 PM UTC

    The system optimizations are complete, and the Route Reporter API on AWS has been fully stabilized. All services are now operating normally.