Trimble MAPS experienced a minor incident on October 29, 2025 affecting CoPilot FleetPortal Services and Trimble MAPS (formerly ALK Maps) and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:14 PM UTC
Some customers are experiencing increased latency on the Map Tiles Service. We are actively investigating the issue and apologise for any inconvenience. Further updates will be sent as engineers identify and resolve the issue. If you require immediate assistance, please contact our Support Team.
- investigating Oct 29, 2025, 05:35 PM UTC
Our investigation into the Map Tiles Service latency has progressed. We have successfully restored performance for standard map tiles. However, we have identified a related outage affecting several services. Our team is actively working to resolve issues with the following: -Satellite Imagery tiles (Unavailable for AWS and Azure) -Fleet service (Unavailable for customers hosted in Azure) -Places service (Unavailable for customers hosted in Azure) We are treating this with the highest priority and will post another update as soon as more information is available or services are restored. We sincerely apologize for this disruption. If you are experiencing issues with services not listed here or require immediate assistance, please contact our Support Team.
- investigating Oct 29, 2025, 06:26 PM UTC
We have successfully resolved the issue affecting Satellite Imagery tiles, and this service is now fully restored. Our team is continuing to work with top priority to resolve the remaining issues affecting the following services: -Fleet service (Unavailable for customers hosted in Azure) -Places service (Unavailable for customers hosted in Azure) We appreciate your patience and sincerely apologize for this ongoing disruption. We will post another update as soon as these services are restored or more information is available. If you require immediate assistance, please contact our Support Team.
- monitoring Oct 29, 2025, 06:38 PM UTC
The fix for the issue with Microsoft Azure Front Door has been deployed, and they are now in the process of restoring services. We are closely monitoring the situation to ensure stability.
- monitoring Oct 29, 2025, 08:35 PM UTC
The fix for the issue with Microsoft Azure Front Door has been deployed, and they are now in the process of restoring services. We are closely monitoring the situation to confirm resolution and ensure stability.
- resolved Oct 29, 2025, 08:57 PM UTC
Trimble services have been restored following the application of a fix by Microsoft. We will continue to monitor to ensure service stability. We apologize for any inconvenience this may have caused.