TravelPerk Outage History
TravelPerk is up right nowPingoru has recorded 56 incidents for TravelPerk: 56 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 285 of 720 (40%) |
| May 2026 | 5 | 34 of 744 (5%) |
| June 2026 | 4 | 46 of 720 (6%) |
| July 2026 | 2 | 26 of 744 (4%) |
| August 2026 | 5 | 319 of 744 (43%) |
| September 2026 | 7 | 310 of 720 (43%) |
| October 2026 | 5 | 6 of 579 (1%) |
Incidents, newest first
Major October 21, 2026 Delays confirming some train bookings 1h 58m
Started Oct 21, 2026, 10:26 AM UTC· resolved Oct 21, 2026, 12:25 PM UTC
- identified Oct 21, 2026, 10:26 AM UTC
There's a delay confirming some train bookings right now. If your booking confirmation hasn't arrived, please wait a little longer or contact our Customer Care team.
- monitoring Oct 21, 2026, 12:02 PM UTC
No further train booking errors have been reported. We are monitoring the service to confirm it has recovered. If you’re still waiting for your booking confirmation, please contact our Customer Care team.
- resolved Oct 21, 2026, 12:25 PM UTC
The issue affecting train bookings has been resolved by our third-party service provider, and bookings are now being processed normally. If you’re still waiting for your booking confirmation, please contact our Customer Care team.
Major October 15, 2026 Reduced Hotels search results 2h 23m
Started Oct 15, 2026, 03:27 PM UTC· resolved Oct 15, 2026, 05:50 PM UTC
- identified Oct 15, 2026, 03:27 PM UTC
Due to an issue with one of our suppliers, we're currently experiencing some errors that may reduce Hotels search results. If you can't find what you're looking for, please try again later or contact our Customer Care team.
- resolved Oct 15, 2026, 05:50 PM UTC
The issue affecting some hotel bookings has now been resolved by our service provider, and bookings are now processing normally. We apologise for any inconvenience caused.
Minor October 9, 2026 Temporary Issue Displaying Hotels 51m
Started Oct 09, 2026, 01:35 PM UTC· resolved Oct 09, 2026, 02:26 PM UTC
- monitoring Oct 09, 2026, 01:35 PM UTC
There’s an issue showing some hotel inventory right now. If you can’t find the hotel you’re looking for, please try again later.
- monitoring Oct 09, 2026, 01:44 PM UTC
The issue we were having displaying Hotels is now recovering. If you still don't see the hotel you're looking for, please refresh in a few moments or contact Customer Care.
- resolved Oct 09, 2026, 02:26 PM UTC
The issue affecting hotel bookings has been resolved by our third-party service provider. Hotel bookings are now being processed normally.
Minor October 9, 2026 Temporary Issue Displaying Flights 1h 23m
Started Oct 09, 2026, 01:29 PM UTC· resolved Oct 09, 2026, 02:52 PM UTC
- monitoring Oct 09, 2026, 01:29 PM UTC
There’s an issue showing some flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.
- monitoring Oct 09, 2026, 01:44 PM UTC
The issue we were having displaying Flights is now recovering. If you still don't see the flight you're looking for, please refresh in a few moments or contact Customer Care.
- resolved Oct 09, 2026, 02:52 PM UTC
The issue we were having displaying flights has now been fully resolved, and search is back to normal. If you still don't see the flight you're looking for, please refresh your page or contact Customer Care.
Minor October 9, 2026 Temporary Issue Displaying Vehicles 1h 44m
Started Oct 09, 2026, 01:04 PM UTC· resolved Oct 09, 2026, 02:48 PM UTC
- investigating Oct 09, 2026, 01:04 PM UTC
There’s an issue showing some Sixt cars right now. If you can't find the car you're looking for, please try again later or contact our Customer Care team.
- monitoring Oct 09, 2026, 01:43 PM UTC
The issue we were having displaying cars is now recovering. If you still don't see the vehicle you're looking for, please refresh in a few moments or contact Customer Care.
- resolved Oct 09, 2026, 02:48 PM UTC
The issue displaying vehicles has now been resolved, and car availability is back to normal. If you still don't see the vehicle you're looking for, please refresh your page or contact our Customer Care team.
Major September 30, 2026 Okta SSO Login Temporarily Unavailable 41m
Started Sep 30, 2026, 08:21 AM UTC· resolved Sep 30, 2026, 09:03 AM UTC
- investigating Sep 30, 2026, 08:21 AM UTC
Okta SSO login is temporarily unavailable for Perk, but our engineering team is actively working to restore standard access as quickly as possible.
- identified Sep 30, 2026, 08:37 AM UTC
We have identified and verified a fix to restore Okta SSO authentication. The solution has been successfully tested on a sample account, and our engineering team is now preparing to apply this update across all remaining affected customer accounts. We are actively rolling out the fix and will provide a final update once standard SSO logins are fully restored for everyone.
- monitoring Sep 30, 2026, 08:53 AM UTC
A fix has been applied to restore Okta SSO login functionality for TravelPerk. Our early tests show that authentication is working as expected, and we are actively monitoring system performance across all customer accounts to ensure full stability. We will provide a final resolution update shortly once normal operation is completely verified.
- resolved Sep 30, 2026, 09:03 AM UTC
The issue affecting Okta SSO login for TravelPerk has been fully resolved, and all authentication services are operating normally. We appreciate your patience while our team worked to fix this. Please reach out to our Customer Care team if you continue to experience any login issues.
Major September 28, 2026 Issue displaying some Ryanair content 3h 21m
Started Sep 28, 2026, 09:50 AM UTC· resolved Sep 28, 2026, 01:11 PM UTC
- investigating Sep 28, 2026, 09:50 AM UTC
There’s an issue showing some Ryanair flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.
- resolved Sep 28, 2026, 01:11 PM UTC
The issue affecting the display of certain Ryanair flights has now been fixed. All flights should now be visible as normal, but if you still experience any difficulties, please reach out to our Customer Care team for assistance.
Major September 27, 2026 “Charge to Perk” was unavailable for Airbnb Bookings 2d 1h
Started Sep 27, 2026, 09:51 AM UTC· resolved Sep 29, 2026, 11:12 AM UTC
- investigating Sep 27, 2026, 09:51 AM UTC
There's a delay with processing some Airbnb bookings right now. Our team is actively working to resolve this issue.
- resolved Sep 29, 2026, 11:12 AM UTC
The issue causing delays with some Airbnb bookings has been resolved by Airbnb. Bookings are now being processed normally, and no further disruption is expected.
Minor September 15, 2026 Train booking disruptions with Renfe 4h 46m
Started Sep 15, 2026, 11:16 AM UTC· resolved Sep 15, 2026, 04:02 PM UTC
- investigating Sep 15, 2026, 11:16 AM UTC
There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later.
- resolved Sep 15, 2026, 04:02 PM UTC
The issue displaying Renfe trains has been resolved. All train options are now fully visible and available to book.
- monitoring Sep 15, 2026, 07:42 PM UTC
There’s an issue showing some Renfe trains right now. If you can't find the train you're looking for, please try again later.
- resolved Sep 15, 2026, 09:17 PM UTC
The issue affecting some Renfe train bookings has been resolved by the third-party service provider, and the service is now operating normally.
Minor September 14, 2026 Train Booking Disruption Notice 9h 48m
Started Sep 14, 2026, 09:28 PM UTC· resolved Sep 15, 2026, 07:16 AM UTC
- investigating Sep 14, 2026, 09:28 PM UTC
There's an issue with booking some trains right now. If you're unable to complete your booking, please try again later or contact our Customer Care team for assistance.
- resolved Sep 15, 2026, 07:16 AM UTC
The issue affecting some train bookings has been resolved by our third-party rail provider, and the service is now operating normally.
Major September 14, 2026 Issues booking UK train travel 1h 3m
Started Sep 14, 2026, 07:06 AM UTC· resolved Sep 14, 2026, 08:10 AM UTC
- investigating Sep 14, 2026, 07:06 AM UTC
Some travelers may have issues booking train travel right now due to a third-party provider issue. If you’re unable to complete your booking, please try again later or contact our Customer Care team for assistance.
- monitoring Sep 14, 2026, 07:33 AM UTC
We have not observed any further errors since 09:09 CEST, and UK rail bookings are now completing successfully. The service will continue to be monitored.
- resolved Sep 14, 2026, 08:10 AM UTC
Following a fix applied by our third-party rail provider, the issue affecting UK rail bookings has been resolved. No further errors have been observed since 09:09 CEST, and bookings are completing successfully.
Minor September 4, 2026 Delayed Deliveries for Microsoft Email Addresses (Outlook / Hotmail) 9d 19h
Started Sep 04, 2026, 12:06 PM UTC· resolved Sep 14, 2026, 07:20 AM UTC
- investigating Sep 04, 2026, 12:06 PM UTC
We are currently experiencing an issue where automated emails—including verification codes and booking confirmations—sent to Microsoft email addresses (such as Outlook or Hotmail) may be delayed due to a service disruption with our email provider, and we are actively monitoring the situation for a fix.
- monitoring Sep 04, 2026, 04:01 PM UTC
Delivery rates for transactional emails to Microsoft 365 addresses are recovering following adjustments by Microsoft. Emails delayed during the disruption may still arrive late as provider retries complete. We are monitoring recovery.
- resolved Sep 14, 2026, 07:20 AM UTC
Delivery rates for transactional emails sent to Microsoft 365 addresses have fully returned to normal levels following mitigation steps applied by Microsoft. All backlogged emails delayed during the disruption have finished processing and reached their destinations. We have verified system stability and normal delivery throughput, and this incident is now fully resolved. Thank you for your patience while we monitored the recovery.
Minor August 24, 2026 Issue Displaying Hertz Car Rentals 8d
Started Aug 24, 2026, 09:41 AM UTC· resolved Sep 01, 2026, 09:44 AM UTC
- investigating Aug 24, 2026, 09:41 AM UTC
There’s an issue showing some Hertz cars right now. If you can't find the car you're looking for, please try again later or contact our Customer Care team.
- monitoring Aug 31, 2026, 11:38 AM UTC
The issue showing Hertz cars has been resolved. You can now search for and book Hertz cars as normal.
- resolved Sep 01, 2026, 09:44 AM UTC
This incident is using manually managed sub-pages. [incident.io](http://incident.io) will not automatically infer sub-pages for this incident. Removing any sub-page from the list will unpublish the incident from that page.
Minor August 20, 2026 Issue Displaying Eurowings Flight Availability 4d 3h
Started Aug 20, 2026, 11:43 AM UTC· resolved Aug 24, 2026, 02:50 PM UTC
- investigating Aug 20, 2026, 11:43 AM UTC
There’s an issue showing some Eurowings flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.
- resolved Aug 24, 2026, 02:50 PM UTC
The issue affecting Eurowings flight searches and bookings has been fully resolved. All Eurowings flights are once again available and booking normally on our platform. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to fix this.
Major August 18, 2026 Investigating App Crash Issues on iOS 22h 53m
Started Aug 18, 2026, 04:29 PM UTC· resolved Aug 19, 2026, 03:22 PM UTC
- investigating Aug 18, 2026, 04:29 PM UTC
We are currently investigating an issue where our iOS app (v5.27.0) crashes on launch for some users, particularly on the consent screen. This issue primarily impacts recent updates and new app installs from the App Store. Our team has identified the cause and submitted a fix to Apple for review. We expect the updated version to be available for download within 24 hours. We apologize for the inconvenience and will share another update once the fix is live in the App Store.
- monitoring Aug 19, 2026, 08:20 AM UTC
Apple has approved the iOS hotfix (v5.27.1), which resolves the app crash on launch, and it is now available in the App Store. A phased rollout is currently underway, and we are monitoring crash rates and update adoption closely. Affected users can manually update their app directly from the App Store to restore full functionality.
- resolved Aug 19, 2026, 03:22 PM UTC
The issue causing the iOS app to crash on launch has been fully resolved. Hotfix version 5.27.1 is now live in the App Store. If you were affected by this issue, please update your app to version 5.27.1 directly from the App Store to restore normal functionality. Thank you for your patience while we resolved this.
Minor August 18, 2026 Investigating Issues Loading Hotel Trips 18h 23m
Started Aug 18, 2026, 02:15 PM UTC· resolved Aug 19, 2026, 08:39 AM UTC
- investigating Aug 18, 2026, 02:15 PM UTC
We are currently working to fix an issue where some customers are seeing a blank page when trying to view trips that include hotel bookings. Trips that only contain flights or train bookings are loading normally. Our team has identified the cause and is actively working on a solution to restore full access to affected trip details. We apologize for the inconvenience and will update you here as soon as this is resolved.
- identified Aug 18, 2026, 02:40 PM UTC
We are currently fixing an issue where customers may see a blank page when viewing trips with hotels or experience errors searching for hotels. Trips with only flights or trains are working normally. Our team has identified the cause and is rolling back a recent update to restore full service. We apologize for the inconvenience and will share an update shortly.
- identified Aug 18, 2026, 03:47 PM UTC
The core issue affecting hotel itineraries has been identified, and a fix is currently being deployed. No new bookings or trips are affected following our earlier system rollback. Our team is now applying a targeted fix to restore access for any previously impacted trip pages. We are monitoring the situation closely and will provide a final update once access is fully restored.
- resolved Aug 19, 2026, 08:39 AM UTC
The issue affecting hotel searches and trip detail pages has been fully resolved. All hotel search features and trip itineraries are now loading normally across the platform, and all impacted trip data has been restored. We have verified that all services are stable, and no further updates are required. Thank you for your patience while our team resolved this issue.
Major August 3, 2026 Issue searching for Benerail train bookings 17h 8m
Started Aug 03, 2026, 03:05 PM UTC· resolved Aug 04, 2026, 08:14 AM UTC
- identified Aug 03, 2026, 03:05 PM UTC
There's an issue searching for Benerail train bookings right now. If you can't find the train booking you're looking for, please try again later or contact our Customer Care team.
- resolved Aug 04, 2026, 08:14 AM UTC
The issue affecting Benerail train booking searches has been resolved. You can now search for and complete your train bookings as standard.
Minor July 16, 2026 Increased Flight Booking Errors 2h 4m
Started Jul 16, 2026, 09:40 AM UTC· resolved Jul 16, 2026, 11:44 AM UTC
- identified Jul 16, 2026, 09:40 AM UTC
There’s an issue booking some flights right now. If you can't find the flight you're looking for, please try again later or contact our Customer Care team.
- monitoring Jul 16, 2026, 11:11 AM UTC
The issue impacting flight bookings has been mitigated, and we are actively monitoring our systems to ensure continued stability. If you still experience any difficulties booking your flight, please try again shortly or reach out to our Customer Care team for assistance. Thank you for your patience!
- monitoring Jul 16, 2026, 11:43 AM UTC
The issue impacting flight bookings has now been **fully resolved**, and all systems are operating normally. Thank you again for your patience! If you encounter any lingering issues, please reach out to our Customer Care team for assistance.
- resolved Jul 16, 2026, 11:44 AM UTC
The issue impacting flight bookings has now been **fully resolved**, and all systems are operating normally. Thank you again for your patience! If you encounter any lingering issues, please reach out to our Customer Care team for assistance.
Major July 13, 2026 Eurowings flights unavailable 1d
Started Jul 13, 2026, 08:54 AM UTC· resolved Jul 14, 2026, 09:16 AM UTC
- investigating Jul 13, 2026, 08:54 AM UTC
Due to an issue with our 3rd party service provider, there’s an issue showing some Eurowings flights right now. If you can't find the flights you're looking for, please try again later or contact our Customer Care team.
- investigating Jul 13, 2026, 02:10 PM UTC
We're continuing to experience an issue with our third-party service provider that is preventing Eurowings flight inventory from being displayed. Eurowings flights are currently unavailable to search or book. If you need assistance, please contact our Customer Care team. We're awaiting further updates from the service provider and will share more information as soon as they become available.
- monitoring Jul 14, 2026, 07:28 AM UTC
Eurowings flights are now available again following a fix applied by our third-party service provider. We're continuing to monitor the service closely to ensure stability. If you continue to experience any issues searching for or booking Eurowings flights, please contact our Customer Care team for assistance.
- resolved Jul 14, 2026, 09:16 AM UTC
The issue affecting the availability of Eurowings flights has been resolved by our third-party service provider. You should now be able to search for and book Eurowings flights as normal. If you continue to experience any issues, please contact our Customer Care team for assistance.
Major June 23, 2026 Amtrak and UK rail bookings 6h 53m
Started Jun 23, 2026, 09:07 AM UTC· resolved Jun 23, 2026, 04:01 PM UTC
- identified Jun 23, 2026, 09:07 AM UTC
Due to an issue with our Trains provider, there's an issue affecting Amtrak and some UK rail bookings right now. If you're unable to complete your booking, please try again later or contact our Customer Care team for assistance.
- monitoring Jun 23, 2026, 12:34 PM UTC
Booking functionality for Amtrak and UK rail services is currently operating normally via our alternate provider. We are actively monitoring service stability before switching back to our regular trains provider. If you continue to experience any issues completing a booking, please contact our Customer Care team for assistance.
- resolved Jun 23, 2026, 04:01 PM UTC
The issue with our trains service provider has now been resolved. We have re-enabled connectivity with our usual trains provider, and booking functionality for Amtrak and UK rail services is operating normally. If you continue to experience any issues completing a booking, please contact our Customer Care team for assistance.
Major June 22, 2026 UK Rail Booking Service Disruption 15h 33m
Started Jun 22, 2026, 04:51 PM UTC· resolved Jun 23, 2026, 08:24 AM UTC
- identified Jun 22, 2026, 04:51 PM UTC
Since 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider. To mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality. We will continue to monitor the situation and provide further updates when they become available.
- monitoring Jun 22, 2026, 04:52 PM UTC
Since 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider. To mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality. We will continue to monitor the situation and provide further updates when they become available.
- resolved Jun 23, 2026, 08:24 AM UTC
The issue affecting some UK rail bookings and changes has now been resolved. Our third-party service provider has resolved their issue, and we have re-enabled our connection to our usual trains provider. Customers should now be able to complete new UK rail bookings and make changes to existing UK rail bookings as expected.
Major June 17, 2026 Issue booking Trains in the UK 1h 33m
Started Jun 17, 2026, 06:08 AM UTC· resolved Jun 17, 2026, 07:41 AM UTC
- identified Jun 17, 2026, 06:08 AM UTC
There's an issue booking some trains in the UK right now. If you can't book the train you're looking for, please try again later or contact our Customer Care team.
- identified Jun 17, 2026, 07:12 AM UTC
We're currently experiencing an issue affecting some UK train bookings due to a problem with one of our train suppliers. Customers can still search for and view available train services, but may encounter errors when attempting to view journey details or complete a booking. If you're unable to book the train you're looking for, please try again later or contact our Customer Care team for assistance. We're actively monitoring the issue with the affected supplier and will share further updates as they become available.
- resolved Jun 17, 2026, 07:41 AM UTC
The issue affecting some UK train bookings has now been resolved by our train supplier. Customers should once again be able to search, view journey details, and complete bookings for UK train services as normal. We will continue to monitor the service closely, to ensure the UK trains booking service remains operating as expected.
Minor June 3, 2026 Reduced inventory for Sixt provider 21h 27m
Started Jun 03, 2026, 11:42 AM UTC· resolved Jun 04, 2026, 09:09 AM UTC
- investigating Jun 03, 2026, 11:42 AM UTC
- resolved Jun 04, 2026, 09:09 AM UTC
We have successfully resolved the technical issue that was preventing some Sixt cars from displaying. Search functionality is fully restored. If you still experience any issues, please refresh your page or reach out to our Customer Care team.
Major May 19, 2026 Issue booking Renfe trains 3h 7m
Started May 19, 2026, 11:38 AM UTC· resolved May 19, 2026, 02:46 PM UTC
- identified May 19, 2026, 11:38 AM UTC
- identified May 19, 2026, 12:24 PM UTC
- resolved May 19, 2026, 02:46 PM UTC
Minor May 15, 2026 Easyjet reduced inventory issue 58m
Started May 15, 2026, 11:10 AM UTC· resolved May 15, 2026, 12:08 PM UTC
- investigating May 15, 2026, 11:10 AM UTC
- resolved May 15, 2026, 12:08 PM UTC