Investigating App Crash Issues on iOS

Update timeline

1. investigating Aug 18, 2026, 04:29 PM UTC

   We are currently investigating an issue where our iOS app (v5.27.0) crashes on launch for some users, particularly on the consent screen. This issue primarily impacts recent updates and new app installs from the App Store. Our team has identified the cause and submitted a fix to Apple for review. We expect the updated version to be available for download within 24 hours. We apologize for the inconvenience and will share another update once the fix is live in the App Store.

2. monitoring Aug 19, 2026, 08:20 AM UTC

   Apple has approved the iOS hotfix (v5.27.1), which resolves the app crash on launch, and it is now available in the App Store. A phased rollout is currently underway, and we are monitoring crash rates and update adoption closely. Affected users can manually update their app directly from the App Store to restore full functionality.

3. resolved Aug 19, 2026, 03:22 PM UTC

   The issue causing the iOS app to crash on launch has been fully resolved. Hotfix version 5.27.1 is now live in the App Store. If you were affected by this issue, please update your app to version 5.27.1 directly from the App Store to restore normal functionality. Thank you for your patience while we resolved this.