UK Rail Booking Service Disruption

Update timeline

1. identified Jun 22, 2026, 04:51 PM UTC

   Since 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider. To mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality. We will continue to monitor the situation and provide further updates when they become available.

2. monitoring Jun 22, 2026, 04:52 PM UTC

   Since 17:00 CEST on Monday 22 June, some customers may have experienced issues completing new UK rail bookings or making changes to existing UK rail bookings. This is due to an issue with our 3rd party service provider. To mitigate this issue, we have rerouted booking traffic through an alternate supplier, which has restored booking functionality. We will continue to monitor the situation and provide further updates when they become available.

3. resolved Jun 23, 2026, 08:24 AM UTC

   The issue affecting some UK rail bookings and changes has now been resolved. Our third-party service provider has resolved their issue, and we have re-enabled our connection to our usual trains provider. Customers should now be able to complete new UK rail bookings and make changes to existing UK rail bookings as expected.