Resolved after 5 days 7 hours, on July 24, 2026.
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Update timeline
- monitoring Jul 24, 2026, 12:06 PM UTC
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 12:09 PM UTC
At 4:21 our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 07:31 PM UTC
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
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