Transact Outage History

The Software Bulletin notification has been removed from the site.

Resolved.

Illumia is pleased to announce the upcoming release of NetMenu CBORD Hosted (SaaS) Release v26.04.0100 . The Release Notes for this version can be viewed at the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com

This incident has been resolved and all systems are now operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.

Resolved.

Dear Valued Client, We wanted to share an update regarding an upcoming improvement and its impact on our 26.04 release timeline. In release 26.03, we introduced changes to how Security Admins are granted access to units. During subsequent testing, we identified an opportunity to improve this functionality further to ensure it works seamlessly across all client configurations. We've decided to build this improvement directly into the 26.04 release, allowing us to deliver a more thoroughly tested and polished update. As a result, our 26.04 deployment timeline has shifted: Staging deployments : August 3 – August 20 Production deployments : August 26 – September 10 You will receive communication confirming your specific release date by 07/29/26. We appreciate your patience as we work to deliver a stable, well-tested update. If you have any questions in the meantime, please don't hesitate to reach out to your account team.

This incident has been resolved and all systems are now operating normally.

A software update for Verify will be available July 27th. Release 2.3 is an over-the-air (OTA) update. Automatic updates will take place for devices, and if a device is currently in Unattended Mode, it will return to that state after the update completes. This release includes support for TSE Stored Value Sale and Refund features, along with other resolved issues. The detailed Release Notes for this release can be found here . If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054.

The scheduled maintenance has been completed and the impacted systems are operating normally.

Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.

The scheduled maintenance has been completed and the impacted systems are operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

Our engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time.

The scheduled maintenance has been completed and the impacted systems are operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

Incident closed.

The scheduled maintenance for July 14th has been canceled and will be rescheduled for a future date. A new maintenance notice will be provided one week in advance once a new date is confirmed If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.

This incident has been resolved and all systems are now operating normally. U sers are encouraged to contact support if they are still experiencing problems logging in.

Our engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time.

This incident has been resolved and all systems are now operating normally.