Transact Outage History

Started Nov 05, 2026, 08:35 PM UTC· resolved Nov 06, 2026, 01:26 AM UTC

1. investigating Nov 05, 2026, 08:35 PM UTC

   Illumia engineers are investigating a possible issue with Mobile Credential provisioning. Mobile credential provisioning is currently offline. New credentials cannot be issued. Currently provisioned credentials will continue to work with no issues.

2. investigating Nov 05, 2026, 09:36 PM UTC

   Illumia Engineers have determined that the service(s) Mobile Credential for Apple Wallet, Mobile Credential for Google Pay Wallet is operating in a degraded state.

3. investigating Nov 05, 2026, 11:11 PM UTC

   Credential provisioning continues to operate in a degraded state. Some credentials may take longer to provision than expected. Illumia Engineers continue to work on the problem.

4. investigating Nov 06, 2026, 01:26 AM UTC

   At the present time we expect credential provisioning to be working as normal however we have engaged with our development team to look further into the problem. We will provide a status update tomorrow morning.

5. resolved Nov 06, 2026, 04:56 AM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Nov 04, 2026, 02:14 PM UTC· resolved Nov 05, 2026, 01:25 PM UTC

1. investigating Nov 04, 2026, 02:14 PM UTC

   Illumia engineers identified and fixed errors for some Online Photo Submission users after this morning's maintenance window. If you are seeing errors when logging in or using the Online Photo Submission admin portal, please log out, clear your browser's cache, and log back in.

2. resolved Nov 05, 2026, 01:25 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Nov 04, 2026, 08:00 AM UTC· resolved Nov 04, 2026, 11:28 AM UTC

1. identified Nov 04, 2026, 08:00 AM UTC

   Scheduled Maintenance is still in progress and the system is unavailable.

2. investigating Nov 04, 2026, 09:36 AM UTC

   The issue with the service(s) Online Photo Submissions is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

3. investigating Nov 04, 2026, 10:27 AM UTC

   Scheduled maintenance has been completed and Illumia Engineers have determined that the service(s) Online Photo Submissions is operating in a degraded state.

4. resolved Nov 04, 2026, 11:28 AM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Nov 03, 2026, 10:47 AM UTC· resolved Nov 03, 2026, 11:43 AM UTC

1. identified Nov 03, 2026, 10:47 AM UTC

   Illumia Payments is currently experiencing issues with Online Posting. Illumia engineers are currently working to resolve the issue. Transactions may remain in the posting queue until the issue is resolved, at which time they will post to your ERP system.

2. monitoring Nov 03, 2026, 11:23 AM UTC

   The issue with the service(s) ERP Integration is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

3. resolved Nov 03, 2026, 11:43 AM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Nov 02, 2026, 12:10 AM UTC· resolved Nov 02, 2026, 12:38 AM UTC

1. investigating Nov 02, 2026, 12:10 AM UTC

   We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields. We are investigating with urgency and will update within one hour or sooner if we have further information to share.

2. monitoring Nov 02, 2026, 12:25 AM UTC

   Our team has now identified a potential configuration change that appears to have caused this issue and has now reverted this change. We are now starting to see recovery across impacted operations for this issue and will be monitoring to check for a full recovery.

3. resolved Nov 02, 2026, 12:38 AM UTC

   We have now confirmed that all field related operations across the Jira, Jira Software Management, Jira Work Management and Jira Product Discovery should now be fully operational. We apologize for any inconvenience this may have caused.

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Started Nov 01, 2026, 03:47 AM UTC· resolved Nov 01, 2026, 01:20 PM UTC

1. investigating Nov 01, 2026, 03:47 AM UTC

   Illumia Engineers are investigating a possible issue with the service(s) MyPaymentsPlus/Administration. We will provide additional information as soon as possible.

2. resolved Nov 01, 2026, 01:20 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Oct 26, 2026, 10:09 PM UTC· resolved Nov 02, 2026, 01:00 PM UTC

1. investigating Oct 26, 2026, 10:09 PM UTC

   **Updated Notice with revised Release Date information** A software update for Verify is scheduled for October 28th. Release 2.4 is an over-the-air (OTA) update. Automatic updates will take place for devices. For TSE-connected devices, if a device is currently in Unattended Mode, it will return to that state after the update completes. For IDX-connected devices, if a device is currently in Unattended Mode, it will return to the Operator Sign In screen. This release includes support for IDX Meal and Stored Value features, along with other new features and resolved issues. The detailed Release Notes for this release can be found here . If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054.

2. resolved Nov 02, 2026, 01:00 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Oct 26, 2026, 03:08 AM UTC· resolved Nov 01, 2026, 10:00 PM UTC

1. investigating Oct 26, 2026, 03:08 AM UTC

   Illumia is excited to announce the release of Cloud POS Windows Register 5.1.41 and Windows Kiosk 5.1.36 on October 26th. After the release is made available, clients may perform a binary sync at any time to receive the latest features and fixes on register and kiosk devices. As a reminder, sending a binary sync will reboot the POS device. Please be sure to read the Cloud POS Windows Register 5.1.41 Release Notes and the Windows Kiosk 5.1.36 Release Notes to learn more. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

2. resolved Nov 01, 2026, 10:00 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Oct 22, 2026, 06:50 PM UTC· resolved Oct 22, 2026, 06:50 PM UTC

1. identified Oct 22, 2026, 06:50 PM UTC

   Some Slack customers experienced disrupted real-time connections, delayed message delivery, and errors loading conversation history on October 22, 2026, starting at 16:08 UTC. A large number of active connections closed at once and then reconnected, which briefly strained the services customers rely on to send and read messages. By 16:26 UTC, connections had reconnected and service had returned to normal. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

2. resolved Oct 22, 2026, 06:50 PM UTC

   Resolved.

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Started Oct 21, 2026, 05:57 PM UTC· resolved Oct 22, 2026, 04:28 PM UTC

1. investigating Oct 21, 2026, 05:57 PM UTC

   Users are currently unable to submit ID photos for review through the desktop version of the GET User Website. All other GET functionality, including the ability to submit ID photos through the mobile version of the GET User Website or through the GET Admin Website, remains operational. We will post an update once full functionality is restored. Thank you for your patience.

2. resolved Oct 22, 2026, 04:28 PM UTC

   ID photo submission through the desktop version of the GET User Website is once again available now. All systems are now operating normally.

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Started Oct 21, 2026, 05:22 PM UTC· resolved Oct 21, 2026, 06:01 PM UTC

1. investigating Oct 21, 2026, 05:22 PM UTC

   We are actively investigating reports of a service disruption affecting Bitbucket. We will share updates here as more information is available.

2. investigating Oct 21, 2026, 05:39 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are seeing some recovery, and will continue to share additional updates here as more information is available.

3. monitoring Oct 21, 2026, 05:51 PM UTC

   The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.

4. resolved Oct 21, 2026, 06:01 PM UTC

   On October 21, 2026, Bitbucket experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.

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Started Oct 21, 2026, 02:28 PM UTC· resolved Oct 21, 2026, 03:45 PM UTC

1. investigating Oct 21, 2026, 02:28 PM UTC

   We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views. Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.

2. monitoring Oct 21, 2026, 03:01 PM UTC

   Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected. Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.

3. resolved Oct 21, 2026, 03:45 PM UTC

   On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.

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Started Oct 19, 2026, 04:53 PM UTC· resolved Oct 19, 2026, 07:20 PM UTC

1. identified Oct 19, 2026, 04:53 PM UTC

   Illumia Insights dashboard is currently unavailable for clients. Illumia engineers are investigating.

2. identified Oct 19, 2026, 06:42 PM UTC

   Illumia engineers have confirmed with our Cloud Hosting Provider that they are experiencing issues with the underlying resources of Illumia Insights. Their engineers are engaged and working towards a resolution

3. resolved Oct 19, 2026, 07:20 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Oct 15, 2026, 04:16 PM UTC· resolved Oct 17, 2026, 12:01 PM UTC

1. investigating Oct 15, 2026, 04:16 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 2 Production. We will update as soon as we have more information.

2. monitoring Oct 15, 2026, 04:28 PM UTC

   We’re seeing signs of recovery and will continue monitoring to confirm there are no further issues.

3. resolved Oct 17, 2026, 12:01 PM UTC

   This issue has been resolved and the system is operating normally.

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Started Oct 15, 2026, 01:46 PM UTC· resolved Oct 17, 2026, 12:02 PM UTC

1. investigating Oct 15, 2026, 01:46 PM UTC

   Illumia Engineers are investigating a possible issue with the Room Service Choice and Tray Logistics NetMenu/US/NetMenu US 3 Production.

2. investigating Oct 15, 2026, 02:44 PM UTC

   llumia engineers are actively working to resolve a performance issue affecting a subset of customers in this environment. We will provide additional updates as more information becomes available.

3. monitoring Oct 15, 2026, 04:10 PM UTC

   We’re seeing signs of recovery and will continue monitoring to confirm there are no further issues.

4. resolved Oct 17, 2026, 12:02 PM UTC

   This issue has been resolved and the system is operating normally.

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Started Oct 15, 2026, 10:07 AM UTC· resolved Oct 15, 2026, 12:08 PM UTC

1. investigating Oct 15, 2026, 10:07 AM UTC

   We are actively investigating an issue affecting Bitbucket Cloud. Impacted users may experience connection errors, timeouts, or an inability to access the Bitbucket web interface and Pipelines. Our teams are actively investigating the cause to mitigate the impact and restore service as quickly as possible. We will provide our next update within 30 minutes, or sooner if there is a material update.

2. investigating Oct 15, 2026, 10:49 AM UTC

   We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines. Our teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible. We will provide our next update in 60 minutes, or sooner.

3. monitoring Oct 15, 2026, 11:49 AM UTC

   A fix has been implemented, and core services have recovered. The Bitbucket-pipelines is currently clearing backlogged builds and continuing to recover. We are monitoring performance closely before declaring full resolution. Next update in 60 minutes, or sooner.

4. resolved Oct 15, 2026, 12:08 PM UTC

   On October 15th, 2026, between 10:42 UTC to 11:14 UTC, some Bitbucket Cloud users may have experienced disruptions accessing the web interface and running Pipelines. The issue has now been resolved and the service is operating normally for all the customers.

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Started Oct 14, 2026, 08:14 PM UTC· resolved Oct 14, 2026, 11:15 PM UTC

1. investigating Oct 14, 2026, 08:14 PM UTC

   Illumia Engineers are investigating issues with accessing the IDX eAccounts portal. Clients may experience intermittent delays in the web interface or mobile app.

2. resolved Oct 14, 2026, 11:15 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Oct 10, 2026, 12:54 PM UTC· resolved Oct 13, 2026, 02:49 PM UTC

1. monitoring Oct 10, 2026, 12:54 PM UTC

   Illumia Engineers are investigating a possible issue with the printing service(s) NetMenu/US/NetMenu US 7 Production.

2. investigating Oct 10, 2026, 12:54 PM UTC

   Illumia Engineers are investigating a possible issue with the printing service(s) NetMenu/US/NetMenu US 7 Production.

3. monitoring Oct 10, 2026, 01:34 PM UTC

   Illumia Engineers have determined that the print services NetMenu US 7 Production, is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.

4. investigating Oct 10, 2026, 01:34 PM UTC

   Illumia Engineers have determined that the print services NetMenu US 7 Production, is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.

5. monitoring Oct 10, 2026, 03:33 PM UTC

   Illumia Engineers are continuing to work to restore full functionality to the print services for NetMenu US 7 Production, which remain in a degraded state. We will provide additional information as soon as it becomes available

6. investigating Oct 10, 2026, 03:33 PM UTC

   Illumia Engineers are continuing to work to restore full functionality to the print services for NetMenu US 7 Production, which remain in a degraded state. We will provide additional information as soon as it becomes available

7. monitoring Oct 10, 2026, 04:11 PM UTC

   The issue with the printing services NetMenu US 7 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

8. monitoring Oct 10, 2026, 04:11 PM UTC

   The issue with the printing services NetMenu US 7 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

9. monitoring Oct 13, 2026, 02:49 PM UTC

   This issue has been resolved and the system is operating normally.

10. resolved Oct 13, 2026, 02:49 PM UTC

    This issue has been resolved and the system is operating normally.

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Started Oct 09, 2026, 03:35 PM UTC· resolved Oct 13, 2026, 05:41 PM UTC

1. monitoring Oct 09, 2026, 03:35 PM UTC

   Users may experience iOS closing unexpectedly when opening channels. We're actively looking in to this, and we'll share another update as soon as we have more information. We appreciate your patience in the meantime.

2. monitoring Oct 09, 2026, 04:20 PM UTC

   We've developed a fix for the iOS app issue and are working to validate it before releasing it to customers. We'll share another update as soon as we have more information.

3. monitoring Oct 09, 2026, 11:58 PM UTC

   An updated version of the Slack iOS app that fixes the crash was approved and began rolling out gradually. Customers who download the updated version from the app store can now open channels without the app closing unexpectedly. We'll provide an update once additional information becomes available.

4. monitoring Oct 12, 2026, 05:03 PM UTC

   We've rolled out an updated version of the Slack iOS app to all impacted customers. Channels now open without the app closing unexpectedly. Users who are still experiencing this issue should update the Slack IOS app from the app store Store to resolve it. We apologize for the inconvenience and thank you for your patience.

5. monitoring Oct 12, 2026, 05:04 PM UTC

   Resolved.

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Started Oct 07, 2026, 06:52 PM UTC· resolved Oct 07, 2026, 09:02 PM UTC

1. monitoring Oct 07, 2026, 06:52 PM UTC

   Illumia Payments is currently experiencing issues processing credit card payments through Vantiv. This only impacts campuses that use Vantiv as their credit card processor. Other processors and payments processed through SmartPay are not impacted.

2. identified Oct 07, 2026, 06:52 PM UTC

   Illumia Payments is currently experiencing issues processing credit card payments through Vantiv. This only impacts campuses that use Vantiv as their credit card processor. Other processors and payments processed through SmartPay are not impacted.

3. monitoring Oct 07, 2026, 09:02 PM UTC

   This incident has been resolved and all systems are now operating normally.

4. resolved Oct 07, 2026, 09:02 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Oct 06, 2026, 06:37 PM UTC· resolved Oct 06, 2026, 08:14 PM UTC

1. monitoring Oct 06, 2026, 06:37 PM UTC

   Illumia Engineers are investigating a possible issue with transaction processing for users using vx520 devices the service(s) Transact IDX.

2. investigating Oct 06, 2026, 06:37 PM UTC

   Illumia Engineers are investigating a possible issue with transaction processing for users using vx520 devices the service(s) Transact IDX.

3. monitoring Oct 06, 2026, 06:55 PM UTC

   Illumia Engineers are working on workaround for resolving the transaction failures for locations using Vx520 terminals. Locations using terminals other than the Vx520 are not impacted.

4. investigating Oct 06, 2026, 06:55 PM UTC

   Illumia Engineers are working on workaround for resolving the transaction failures for locations using Vx520 terminals. Locations using terminals other than the Vx520 are not impacted.

5. monitoring Oct 06, 2026, 08:01 PM UTC

   The issue with the transaction failures for locations using Vx520 terminals is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

6. monitoring Oct 06, 2026, 08:01 PM UTC

   The issue with the transaction failures for locations using Vx520 terminals is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

7. monitoring Oct 06, 2026, 08:14 PM UTC

   This incident has been resolved and all systems are now operating normally.

8. resolved Oct 06, 2026, 08:14 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Oct 06, 2026, 04:20 PM UTC· resolved Oct 17, 2026, 12:06 PM UTC

1. monitoring Oct 06, 2026, 04:20 PM UTC

   Illumia Engineers are investigating an issue with the printing services for NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production. We will provided additional information as soon as we have additional information.

2. investigating Oct 06, 2026, 04:20 PM UTC

   Illumia Engineers are investigating an issue with the printing services for NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production. We will provided additional information as soon as we have additional information.

3. monitoring Oct 06, 2026, 05:15 PM UTC

   The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

4. monitoring Oct 06, 2026, 05:15 PM UTC

   The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

5. monitoring Oct 06, 2026, 07:42 PM UTC

   System performance has remained stable since our last update. On 10/7/2026, from 1:00 AM to 1:30 AM Eastern Time, we will be performing scheduled maintenance to increase the print server instance size, which will improve the performance of the platform going forward. Customers may experience brief periods of downtime while the change is implemented, but we expect all services to return to normal by the end of the window.

6. monitoring Oct 06, 2026, 07:42 PM UTC

   System performance has remained stable since our last update. On 10/7/2026, from 1:00 AM to 1:30 AM Eastern Time, we will be performing scheduled maintenance to increase the print server instance size, which will improve the performance of the platform going forward. Customers may experience brief periods of downtime while the change is implemented, but we expect all services to return to normal by the end of the window.

7. monitoring Oct 07, 2026, 11:59 AM UTC

   Illumia engineers have completed the scheduled maintenance to increase the size of the print servers. All systems have been restored and are operating as expected. We will continue to monitor the systems to ensure no further issues arise. Thank you for your patience while we worked to improve the performance of the platform.

8. monitoring Oct 07, 2026, 11:59 AM UTC

   Illumia engineers have completed the scheduled maintenance to increase the size of the print servers. All systems have been restored and are operating as expected. We will continue to monitor the systems to ensure no further issues arise. Thank you for your patience while we worked to improve the performance of the platform.

9. monitoring Oct 07, 2026, 01:56 PM UTC

   Illumia Engineers have determined that the print service(s) NetMenu US 12 Production, NetMenu US 3 Production is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.

10. investigating Oct 07, 2026, 01:56 PM UTC

    Illumia Engineers have determined that the print service(s) NetMenu US 12 Production, NetMenu US 3 Production is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.

11. monitoring Oct 07, 2026, 08:39 PM UTC

    We are aware of intermittent delays in printing orders placed through Tray Logistics and Room Service Choice. Our engineers have identified the underlying cause and are pursuing several paths toward a resolution. However we expect that it may take multiple days to fully mitigate the issue. We apologize for the disruption and appreciate your patience.

12. investigating Oct 07, 2026, 08:39 PM UTC

    We are aware of intermittent delays in printing orders placed through Tray Logistics and Room Service Choice. Our engineers have identified the underlying cause and are pursuing several paths toward a resolution. However we expect that it may take multiple days to fully mitigate the issue. We apologize for the disruption and appreciate your patience.

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Started Oct 03, 2026, 04:00 PM UTC· resolved Oct 03, 2026, 04:00 PM UTC

1. monitoring Oct 03, 2026, 04:00 PM UTC

   Bitbucket will be performing required maintenance on our database infrastructure for 30 minutes on Saturday October 3rd 2026 at 16:00 UTC. The maintenance will require a short period of downtime at the beginning of the maintenance window, affecting all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines, and performance degradation is possible throughout the window. We encourage all of our users to plan their operations around this window.

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Started Oct 03, 2026, 02:00 PM UTC· resolved Oct 03, 2026, 04:00 PM UTC

1. monitoring Oct 03, 2026, 02:00 PM UTC

   Maintenance tasks: We'll be applying standard vendor database updates to the Illumia Payments environment. Expected impact: No impact is expected during this maintenance window. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

2. monitoring Oct 03, 2026, 04:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Oct 03, 2026, 08:00 AM UTC· resolved Oct 03, 2026, 10:00 AM UTC

1. monitoring Oct 03, 2026, 08:00 AM UTC

   We will be performing scheduled maintenance on the NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 14 Production, NetMenu/US/NetMenu US 3 Production, NetMenu/US/NetMenu US 4 Production environments. During this maintenance window, we will be updating print server parameters aimed at improving the reliability and performance of the platform going forward. Customers may experience brief periods of downtime while this improvement is implemented.

2. monitoring Oct 03, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →