Transact Outage History

Maintenance tasks: Transact Cloud Services has scheduled an upgrade for Jasper Reporting Services. Expected impact: The Jasper Reporting application will be unavailable for approximately 15 to 30 minutes. During this window, users may experience a timeout. Transaction processing will not be affected . Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.

Maintenance tasks: We'll be applying standard operating system patches to the Illumia Payments environment. Expected impact: We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

Maintenance tasks: We'll be applying standard operating system patches to the QuickCharge environment. Expected impact: During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

Maintenance tasks: Illumia will perform scheduled maintenance on the Cloud POS Back Office environment. Expected impact: We do not expect any downtime during this maintenance. In the unlikely event that problems are encountered, periods of slowdown or downtime may occur at any time during the maintenance window. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Resolved.

The scheduled maintenance has been completed and the impacted systems are operating normally.

The scheduled maintenance has been completed and the impacted systems are operating normally.

Incident closed.

Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.

Bitbucket Cloud will perform database maintenance on Saturday, June 13, 2026 from 17:00 to 19:00 UTC. The maintenance will require downtime for all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines for the duration of this time (two hours). We encourage all of our users to plan their operations around this window.

On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers.

Resolved.

Resolved.

This incident has been resolved and all systems are now operating normally.

This incident has been resolved and all systems are now operating normally.

This incident has been resolved and all systems are now operating normally.

On June 10 2026, between 08:10 and 09:08 UTC, users experienced degraded performance and inability to load the Assets page, which is impacting the ability to create, update, and delete assets. We have implemented a fix and services have been restored to normal operation for all affected customers.

Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.

We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused.

The issue has now been resolved, and the service is operating normally for all affected customers.

Illumia is pleased to announce a Quickcharge release scheduled for the late evening of June 11 through the early morning of June 12 . Please check your Back Office system for an in-app message to determine whether your site is included in this deployment wave. Release Notes will be distributed in a future communication and will also be available through our support channels. Thank you for being a valued Quickcharge customer. The Quickcharge Team If you have any questions, please open a case via Transact Connect or call Quickcharge Support at 844-766-4435.

On June 08 2026, between 01:30 and 02:40 UTC, users experienced degraded performance with Jira Software front-end experiences affecting view board, navigation, and backlog across multiple regions. We have implemented a fix and services have been restored to normal operation. We continue to monitor the situation closely.

The issues relating to viewing and creating work items in Jira should now be fully resolved.

Illumia i s excited to announce the release of Cloud POS Windows Kiosk 5.1.34. Clients may perform a binary sync at any time to receive the latest features and fixes on register and kiosk devices. As a reminder, sending a binary sync will reboot the POS device. Please be sure to read the Cloud POS Windows Kiosk 5.1.34 Release Notes to learn more. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.