Transact experienced a major incident on October 21, 2026, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 21, 2026, 02:28 PM UTC
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views. Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
- monitoring Oct 21, 2026, 03:01 PM UTC
Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected. Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.
- resolved Oct 21, 2026, 03:45 PM UTC
On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.