Transact incident

Illumia Insights - Dashboard is unavailable

Major Resolved View vendor source →

Transact experienced a major incident on October 19, 2026 affecting Transact Insights and Transact Insights and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 04:53 PM UTC
Resolved
Oct 19, 2026, 07:20 PM UTC
Duration
2h 27m
Detected by Pingoru
Oct 19, 2026, 04:53 PM UTC

Affected components

Transact InsightsTransact InsightsTransact InsightsTransact InsightsTransact InsightsTransact Insights

Update timeline

  1. identified Oct 19, 2026, 04:53 PM UTC

    Illumia Insights dashboard is currently unavailable for clients. Illumia engineers are investigating.

  2. identified Oct 19, 2026, 06:42 PM UTC

    Illumia engineers have confirmed with our Cloud Hosting Provider that they are experiencing issues with the underlying resources of Illumia Insights. Their engineers are engaged and working towards a resolution

  3. resolved Oct 19, 2026, 07:20 PM UTC

    This incident has been resolved and all systems are now operating normally.