Resolved after 7 days 14 hours, on July 22, 2026.
The scheduled maintenance has been completed and the impacted systems are operating normally.
Update timeline
- monitoring Jul 22, 2026, 04:00 AM UTC
Maintenance tasks: Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches. Expected impact: Please review the new maintenance schedule below: Activity TSE System Time Zone Maintenance Window Impact OS Patching for TSE Application Servers Eastern Time Zone 12:00 AM - 01:00 AM ET ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Central Time Zone 01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Mountain Time Zone 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Pacific Time Zone & Aramark 03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for the Database Server All TSE Hosted Systems 04:00 - 05:00 AM ET (03:00 - 04:00 AM CT) (02:00 - 03:00 AM MT) (01:00 - 02:00 AM PT) ~45 minutes of disruption to all clients Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.
- monitoring Jul 22, 2026, 10:00 AM UTC
The scheduled maintenance has been completed and the impacted systems are operating normally.
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